Customer Service Manager

Shara Borelli

**** *. ******** ******

Phone: 215-***-****

Email: *****.*******@*****.***

OBJECTIVE:

A challenging position in the clerical/administrative field which will allow me to further utilize my skills and to acquire new abilities.

QUALIFICATIONS:

• Creative, multi-skilled worker in food/hospitality

• Efficient in typing, filing and answering phones

• Strong and hard worker who understands deadlines and how to work as a team

• Natural people person, good listener, reliable and dependable

WORK EXPERIENCE:

Philadelphia Soft Pretzel Factory July 2009-Present

21st & Oregon Avenue Philadelphia, PA

Store Manager

• Responsible for daily business opening/closing, cash transactions, payroll and inventory

• Designed displays

• Handled all major accounts

• Customer Service

Pansini and Mezrow Attorneys at Law January 2009- May 2009

16th and Locust Philadelphia, PA

Legal Assistant

• Responsible for adding and requesting medical records

• Answered telephones and called clients

• Assisted with various office duties such as delivering important documents to surrounding companies, typing letters, filing and organizing office supplies.

Philadelphia Soft Pretzel Factory March 2008-January 2009

1500 Market Street/Suburban Station Philadelphia, PA

Store Manager/Cashier

• Responsible for daily business opening

• Handled cash transactions

• Customer Service

Bullies Sports Bar and Restaurant September 2007-October 2009

Wachovia Spectrum Philadelphia, PA

Waitress/Action Server/Catering Prep

• Prepared and served food

• Setup and broke down catering events

• Designed food displays

• Handled cash transactions

David Shulik Attorney at Law September 2006-June 2006

17th and Market Philadelphia, PA

File Clerk/Assistant

• Alphabetically filed papers and forms

• Organized office

• Delivered documents to surrounding offices

• Assisted administrative staff with various responsibilities

• Answered telephones

SKILLS:

• Proficient in Microsoft Word, Excel, etc.

• Type 47 WPM

• Experienced cashier

• Experienced with strict workplace standards

EDUCATION:

• John W. Hallahan Catholic School for Girls September 2003- June 2007

• Community College of Philadelphia September 2007- December 2007

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