Manager Project
Resume:
Trey Phillips
McKinney, TX **070
Ph:214-***-****
****************@*****.***
KEY QUALIFICATIONS
Business professional with 13 years of Information Technology and business management experience in both the public and private sector with emphasis in project management, infrastructure deployment and management, and vendor management.
PROFESSIONAL EXPERIENCE
? Have a clear understanding of the purpose and usage of all project management tools
? Working knowledge of Microsoft, Mac and Sun Unix operating systems
? Strong understand of telecommunication industry
? Excellent negotiation and problem solving skills
? Extensive experience managing cross functional teams
? Budget Management
? Detail oriented
? Self-starter
? Manage programs to maximize revenue, customer satisfaction, and loyalty
PROFESSIONAL BACKGROUND
Consulting (self employed), Dallas, TX 8/2009 – Present
Creating software and hardware project plans for small to medium sizes business with budgets between 5k and 20k.
Work with customer to identify and select the appropriate resources to successfully implement the projects.
Identify gaps in customer's IT best practices and recommend third party provides that can assist with resolving.
Monitored project status to ensure all project objectives were met on time and within budget.
Met regularly with my customer to review project status and discuss potential road blocks and solutions.
Federal Services Program Manager, Sun Microsystems Federal, Dallas, TX 8/2005– 5/2009
?Led a cross functional team responsible for providing IT deployment, project management, security and infrastructure support for the US Navy and Homeland Security.
?Worked closely with customer to understand their business needs and altered services to meet their business needs.
?Responsible for ensure program team met all program goals on time and within budget.
?Built credibility, established rapport, and maintained communication with stakeholders at multiple levels within the customer's organization.
?Provided regular updates to management and sales regarding program activities, areas of potential revenue growth, changes in account management strategies and any new or on going issues.
?Led annual internal OPS reviews with appropriate cross functional team managers to discuss the programs current status and my strategy for continued success in the up coming year.
?Created program specific reports and met monthly with customer to review the reports, discuss account activities and address any ongoing or new concerns.
?Created and maintained an account plans for assigned customers.
?Identified potential up-sale opportunities and worked with the appropriate internal team to create a plan of action to capture the revenue.
?Maintained continuous alignment of program scope with strategic business objectives and would modify the program to enhance effectiveness toward the business result or strategic intent.
?Managed all service contracts and lead renewal negotiation.
Service Account Manager - Teleco, Sun Microsystems, Dallas, TX 3/2000–8/2005
?Responsible for managing Sun's relationship with Ericsson, AT&T Wireless, MCI World Com, Interstate Batteries and Raytheon.
?Created and implemented correct action plans to address customers' potential or ongoing service related problems.
?Lead all efforts to resolve the customer's escalations in a timely manner.
?Coordinated with Sun's district and regional resources, nationally, to guarantee timely and effective solutions to customer's service related issues.
?Assisted sales with identifying additional revenue opportunities.
?Created reports and met with customer monthly to review reports and discuss account activities.
?Was project coordinator for all account deployments and upgrades.
?Worked with customers' senior management teams to increase proactive/preemptive service procedures and practices.
?Worked to create a productive relationship with my customer's C-level management.
?Fostered customer loyalty by ensuring that our customers fully understood the value of our products and services.
Project Manager/Call Center Manager, SpectraPoint Wireless LLC. , Dallas, TX 5/1999–3/2000
?Planned, created, implemented and managed call center for Spectratpoint's telecommunications products.
?Served as Project Manager for call center migrations from Spectrapoint call center to Motorola call center.
?Selected and managed the implementation of call tracking system and knowledge base system.
?Evaluated and selected outsource partner to provide field support.
?Managed outsource service partner.
?Created call handling and call escalation process.
?Reviewed and provided feedback for extended warranty support contracts.
?Hired call center support staff of 12 Customer Support reps, 1 Manager and 1 Administrative Assistant.
?Escalation point for non-technical customer satisfaction issues.
Program Manager, Inacom (Formerly Vanstar), Austin, TX 4/1997-5/1999
?Lead a service team responsible for providing system break/fix, assist management, system administration, and call center support for Owens Corning.
?Served as Owens Corning's single point of contract for Inacom.
?Managed a team consisting of 6 managers located across the United States.
?Interfaced regularly with the Executive IT staff of Owen Corning to ensure objectives were being met by Inacom.
?Revised call center and field service procedures to better align them with the customers' changing business needs.
?Led monthly operations reviews to analyze the customer's Service Level Agreements, changes to the project plan, and review action items from previous meeting.
?Met with Inacom management to review program status.
?Coached, mentored and lead personnel within a technical team environment.
?Recruited and hired new team members.
Operations Manager, Vanstar, Austin, TX 4/1997-5/1999
?Served as IT Operations Manager for specific divisions within Motorola SPS.
?Was single point of contact for all customer satisfaction issues or concerns.
?Lead a on site team of 15 break fix engineers and 2 MCSE.
?Ensured compliance with Statement of Work.
?Met with customer's management regularly to discuss program activities.
?Created documents and reports for Program Manager to present in Program Reviews.
?Met with sales regularly to discuss account activity and potential revenue opportunities.
?Ensured break fix engineer's training plans were in line with current system environment and well as future system deployments.
EDUCATION
Huston-Tillotson College: Business Courses
Austin Community College: Business Courses.
ITIL Foundation Training: Sun University
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