Quality Control Engineering

Objective

Electronics Engineering Technology position allowing for parlay of demonstrated project coordination, sustaining engineering support, electronics repair, and management skills proven by 19 years of exceptional service.

Profile

Motivated, business-minded technical professional. Associate degree in Electronic Engineering Technology and A+ Certification.

Superb attention to detail. Highly dependable with proven commitment to excellence. Exceptional talent for analyzing data and developing action plans to manage equipment total cost of ownership. Demonstrated history of producing accurate, timely reports.

Flexible and versatile – able to maintain poise under pressure. Thrive in deadline-driven environments.

Skills Summary

Project Coordination

Process Improvement

Hardware Evaluation

Report Preparation

Improve Reliability

Reduce Support Cost

Root Cause Analysis

Quality Control

Electronics Repair

Soldering

Technical Training

Technical Writing

Statistical Process Control

Supervising Staff

Microsoft Office

Inventory Management

Parts Sourcing

Multimeter & Other Technical Tool Usage

Professional Experience

PROJECT COORDINATION

Interface with internal departments, manufacturers, and repair vendors to coordinate engineering activities.

Reduced support cost for assigned equipment models by $1.2 million in 2010.

Perform lifecycle analysis of rechargeable batteries for mobile devices.

Coordinated project with vendor in 2009 to develop, test and deploy a new and improved rechargeable battery for hand-worn barcode scanners, resulting in improved scanning and Bluetooth connectivity.

Perform root cause analysis of equipment reliability issues and develop engineering solutions.

Prepare and distribute written documents and reports from evaluations and other engineering activities.

Conduct quality control audits of vendor-repaired equipment, using C=0 and MIL-STD-105E methods.

SUSTAINING ENGINEERING SUPPORT

Use IPC-A-610 soldering standards and technical lab tools to evaluate new electronic equipment, ensuring acceptable reliability in the application environment.

Created new written standards and procedures for evaluations, resulting in more uniform and efficient work among technicians.

Use Statistical Process Control to analyze data trends and prioritize cost reduction efforts.

Address customer concerns via phone, email, site visits, and personal meetings as appropriate to maintain overall equipment reliability.

Volunteer for assignments outside scope of job description.

Acted as first-level System Administrator supporting Windows-based server and workstations, installing software and security patches, and managing server data backups.

Served as departmental SharePoint site administrator, managing permissions and site content.

Professional Experience, continued

Researched European Union and China directives for lead-free electronic equipment and provided reports to educate department, contributing to company-wide compliance with directives.

ELECTRONICS REPAIR

Troubleshoot and repair desktops, servers, laptops, thermal printers, laser printers, barcode scanners, and mobile devices.

Successfully trained technical staff for IPC certification in lead-free soldering.

MANAGEMENT

Manage all aspects of employee daily activities.

Demonstrated excellence at supervising four administrative/technical employees.

Provided coaching and reviewed career development plans with employees.

Conducted job performance appraisals, providing meaningful feedback for developmental areas.

Employment History

UPS – Louisville, KY

Systems Engineering Supervisor, 2007 to 2011

UPS – Louisville, KY

Sustaining Engineering Technician, 2000 to 2007

UPS – Louisville, KY

Repair Technician, 1992 to 2000

Professional Development

A+ CERTIFICATION

IPC LEAD-FREE SOLDERING CERTIFICATION

TOSHIBA LAPTOP REPAIR CERTIFICATION

IBM/LENOVO LAPTOP REPAIR CERTIFICATION

HP DESKTOP COMPUTER REPAIR CERTIFICATION

UPS SUPERVISORY TRAINING

Education

RETS INSTITUTE OF TECHNOLOGY – LOUISVILLE, KY

Associate Degree: Electronic Engineering Technology, 1992

GPA: 3.5/4.0

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