Sales Administrative Assistant

JEAN MARLENE HAYES

*** *** ********** **** ● UPPER MARLBORO MD 20774 ● 301-***-****

************@*****.***

VALUE TO AN ORGANIZATION

Administration: Extensive experience in providing exemplary administrative support to senior-level executives. Reception desk coverage for the sales, catering and events department. Responsible for creating administrative policies and practices in order to increase office efficiency and agility in response to management needs. Expertise in contract development and negotiations, event planning, and establishing rapport with external clients.

Technical Skills: Proficient user of Microsoft Office applications; possesses skill in calendar and travel management, as well as expense account reconciliation. Expert user of multi-line telephone systems with a typing speed 55 word per minute with minimal errors.

Core Strength: Exceptional communication skills both oral and written. Superb interpersonal skills; maintains a positive attitude and a can-do spirit. A proven self-starter, with a willingness to finish all directives assigned, as an individual or part of a team.

PROFESSIONAL EXPERIENCE

WENDY H SCHWARTZ & ASSOCIATES, FAMILY LAW, WASHINGTON DC (MAR – PRESENT) 2010

RECEPTIONIST/FILE CLERK

• Responsible for answering multi-line telephone system and directing inquires to attorneys.

• Maintains filing system comprised of various legal documents in accordance with practice policies.

• Greets guests and other visitors and maintains the guest refreshment center.

RITZ CARLTON INTERNATIONAL SALES OFFICE, WASHINGTON DC (JAN – NOV) 2009

ADMINISTRATIVE ASSISTANT

• Reported directly to the Associate Director of Sales with primary responsibility for tracking all sales leads and responses originating from DC associations and corporate markets; disseminated sales leads to Ritz-Carlton properties across the United States and overseas.

• Routed telephone calls and responded to customer and vendor inquiries.

• Performed a wide range of office functions such as updating and managing schedules, composing correspondence, and maintaining contracts and sales databases.

RENAISSANCE MAYFLOWER HOTEL, WASHINGTON DC 1987–2008

SENIOR SALES ASSISTANT

Hired to support Senior Sales Managers and distribute all sales leads received via email, phone inquiries and an automated sales force system to property sales teams across the United States.

• Prepared Group Sales Agreements for tentative and definite bookings by the Senior Account Executive.

• Constructed legal documents which included room blocks and function space/food and beverage requirements that hotel and client verbally agreed upon to be utilized at a future date.

• Conducted tradeshow preparation: purchased trade show collateral from local vendors for giveaways, shipped and tracked all trade show material, arranged travel and hotel accommodations

• Provided administrative support to the Director of Sales such as paid bills, invoices and membership to trade organizations, submitted expenses for payment by accounting department, made arrangements hotel and local restaurants for clients, as well as made arrangements for amenities for clients’ arrival to the property.

• Participated in the sales and negotiation process with clientele for corporate and association markets.

• Developed and re-enforced tools for implementation of the “Savvy Service” task force by developing initiatives and assisting in relevant daily training programs.

EDUCATION

Howard University, Washington DC

Bachelor of Science, Home Economics and Sociology

COMMUNITY SERVICES

Member of Marriott Business Council, USO – Ft Meyer, VA

Habitat for Humanity, Volunteer

Food for the Harvest, Volunteer

**Strong references – Gladly Provided**

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