Customer Service Manager
Resume:
Kevan Cook
813-***-**** ~ ***********@*****.***
To whom it may concern,
I am submitting the enclosed resume for consideration for the open position in your company. My background in customer service has given me hands on experience would be beneficial to your company’s goals.
You will see after reviewing the following resume that I have made numerous contributions to my current employer and have played a crucial role in many areas throughout the store. These accomplishments are due to my exceptional communication skills, both with customers and with fellow employees, my strong work ethic, my goal oriented approach and my ability to apply store knowledge in a practical and effective way. I am very adaptive and receptive to change, in fact, one of my greatest assets is my ability to receive new direction with little or no warning and execute it to perfection. I am a respectful employee and a fair and balanced supervisor.
I am enthusiastic about exploring opportunities with your company and look forward to setting up an interview and discussing my career options with you.
Thank you for your consideration.
Sincerely,
Kevan Cook
110 E Broad St Apt D204., Tampa, Florida, 33604• 813-***-****• ***********@*****.***
Kevan Cook
Objective
I intend to be an invaluable asset by consistently exceeding all expectations and aggressively working towards Publix’s and my own personal goals.
Experience
06/19/2009 through 11/05/2010 Wal-Mart 1536 St. Petersburg, Florida
Sales Floor Associate (Garden)
Was responsible for keeping the garden center stocked and accurately priced.
Assisted in basic duties throughout the store, such as stocking, merchandising, customer assistance and inventory control.
Was responsible for specialized duties throughout the store, including building grills and patio furniture, mixing paint, issuing fishing and hunting licenses, operating store machinery and processing claims.
11/06/2010 through 07/01/2011 Wal-Mart 1536 St. Petersburg, Florida
Department Manager (Garden)
Insured departmental success through maintaining an accurate inventory, properly displaying merchandise, ordering through local vendors and keeping the area clean and inviting.
Was responsible for managing multiple associates and coordinating tasks both within a time frame and within specific quality guidelines.
Was expected to help work and manage other departments throughout the store including grocery, toys, apparel and hardware.
07/02/2011 through present Wal-Mart 4690 St. Petersburg, Florida
Zone Supervisor (Front-end)
Expected to manage and streamline multiple areas and employee groups within the store including the Customer Service Managers, service desk, cashiers, maintenance, cart pushers, office associates and Wal-Mart online services, in a fast paced and fluid environment.
Responsible for ensuring all state and store policies and procedures are adhered to and taking corrective actions when necessary.
Responsible for creating and maintaining an exceptional shopping experience for all customers and resolving customer issues in accordance to Wal-Mart policy and best practice.
Education
01/08/2008 – 01/02/2009 Florida State University Tallahassee, Florida
01/06/2009 – 01/08/2009 Saint Petersburg College St. Petersburg, Florida
References
References are available on request.
Contact this candidate