Customer Service Training
Resume:
Angela Baldwin
Pueblo, CO ***05
Home Phone: 719-***-****
Email: ************@*****.***
OBJECTIVE
Looking for a long term, rewarding career that will use my customer service, recruiting or calling experience. An ideal position would be in a telecommuting, remote or virtual recruiting capacity and include medical benefits.
EXPERIENCE
7/2011- 10/2011 – Convergys Pueblo, Colorado
Call center handling inbound calls for time shares
Strong customer service skills
5/2011 - 6/2011 Culinary School of the Rockies Boulder, CO
Temporary position setting up appointments for admissions representatives
Daily call volume of up to 250 calls per day
5/2010 – 10/2010 Medical Express Broomfield, CO
Daily call volume of up to 100 calls per day
Strong customer service skills
8/2009- 3/2010 Onward Healthcare Louisville, CO
Recruited travel nurses
Daily call volume of up to 200 calls per day
Strong customer service skills
10/1998 – 7/2009 Medical Express Broomfield, CO
Medical Recruiter, (9/2001-7/2009)
Recruited travel nurses for the largest travel nurse agency in the country.
Prepared and presented training seminar to new and tenured recruiters to increase productivity
Functioned as team leader and senior recruiter
Recruited warm leads from a database of 800 nurses
Daily call volume of up to 100 calls per day
Strong customer service skills
Participated in focus groups to drive business and discuss trends and training improvements
Resource person
Recruiter Assistant, (9/2000-8/2001)
Recruited travel nurses for the largest travel nurse agency in the country.
Recruited warm leads from a database for up to 4 recruiters
Daily call volume of up to 100 calls per day
Strong customer service skills
Quality Management (10/1998- 8/2000)
Worked with hospitals, licensing boards and travelers to ensure that travel nurses were compliant with hospital and state requirements.
Functioned as a trainer for new team members
Called on references for travelers who applied for employment
Strong customer service skills
7/1995-10/1998 King Soopers Boulder, Colorado
Cashier and Customer Service representative
Cash handling
Customer service.
EDUCATION
8-1993- 6/1997 University of Colorado @ Boulder, Boulder, CO
B.A., Sociology.
SKILLS AND TRAINING
FISH! Training (4/16/2002)
Reaching for Stellar Service (12/10/2002)
Electronic Messaging for results (7/8/2003)
Guiding Customer Conversations (12/3/2003)
Healing Customer Relationships (6/16/2004)
No Where Sales Training I (9/6/2006)
No Where Sales Training II (1/18/2006)
Situational Front Line Leadership Training (3/13/2007)
Negotiations Training (10/16/2007)
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