Customer Service Sales
Resume:
IRINA SHAMSOTINOV
267-***-**** **** Beryl Street
*****.*****@*****.*** San Diego, California 92109
Qualifications
o Multi-faceted communication, time management, and interpersonal skills
o Extremely driven with a meticulous work ethic; maintained a full-time job all years of college
o Extensive customer service experience, works well in groups of any size as well as independently
o Ability to handle a substantial workload with multiple deadlines maintaining truth to an attention to detail
Professional Experience
Vanessa Valiente
Personal Stylist Intern San Diego, CA 2012-present
o Assisted in commercial shoots, setting up wardrobe and accessories, client fitting consultations
o Organized client files in concordance with the specific standards of the personal stylist
o Performed web searches for latest trends and styles for Vanessa’s blog
o Assisted in personal client fittings and pulled clothing based on clients personal style
Ashford University
Student Advisor San Diego, CA 2011-present
o Served as the primary Advisor for over 400 active students performing such tasks as any and all schedule adjustments, consultations, as well as various steps progressing a student throughout their academic career
o Developed methods to bridge the gaps of communication between admissions and student services
o Drafted numerous notification emails to reach students ensuring their successful progression
Admissions Counselor 2010-2011
o Performed inquiries to potential students and provided the information requested by that student with intention to enroll qualified, motivated, thoroughly informed student.
o Conducted admissions interviews with student leading to step-by-step walk-through of application
o Demonstrated numerous endeavors to ensure the student has ample understanding of program and motivation towards completion; numerous phone and email reminders for steps to stay on track
Alexander’s Jewelry
Retail Sales Associate Philadelphia, PA 2009-2010
o Maintained display appearance and cleanliness standards, assisted in timely and accurate completion of custom orders
o Built relationships with clients, providing merchandise knowledge and assisting in personalized selections
o Provided excellent customer service to ensure clients had a positive shopping experience and ensured full satisfactions
Radisson Hotel
Guest Service Specialist Trevose, PA 2007-2010
o Performed Check-ins, Check-outs and took reservations in a constant multi-tasking fashion
o Assessed numerous daily reports including billing accounts, special requests, and fulfilled any other
requirements as well as all copy-writing and letter-writing
o Fulfilled Issue resolution in multiple independent departments of hotel
National Kidney Foundation
Events and Marketing Intern Philadelphia, PA 2008-2009
o Performed tasks including organizing spreadsheets of clients; compiled direct mail in large quantities
o Developed organized excel spreadsheets; completed all other clerical duties
o Produced copy for NKF brochures; expanded potential donor clientele with phone inquiries
o Performed extensive research on profitable connections and future affiliates
o Assisted in all levels of organization for fund raisers and event for the organization
Education
Temple University Philadelphia, PA 2004-2009
Bachelor of Liberal Arts: Advertising, Criminal Justice
Copywriting Concentration
Copywriting Broadcasting and Print, Portfolio,
Media and Society, Creative Writing, Brand Strategy & Positioning
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