Sales Customer Service

H. Lumley

Cell: 734-***-**** Office: 830-***-**** Email:

noz3a9@r.postjobfree.com

Skills and Abilities:

MS Software, Excel for Spreadsheets, Lotus Notes, Data Entry, Access 400,

Internet Usage, Phone, Business Math, Business English, Call Center,

Secretarial, Clerical, Customer Service, Appointment Setting, Inside Sales

and Marketing Experience, including Telemarketing with Virtual Office

function. Billing Experience, Correspondence, Letters, Reports, Bulletins,

etc. Excellent Verbal Communication Skills as well as Spelling, Grammar and

Writing skills. Average typing speed: 55-60 wpm. Dialer experience:

Five9, TouchStar, Callfire, SafeSoft Solutions, Vanilla Soft, Zoiper,

Xlite.

Education:

2 yr. Associate Credited Certification Ross Business Institute

Computer Office Specialist Business Office Computer

Applications

Redford High School Graduate English and Languages Major,

Math Minor

Employment History:

Vip-Getaways - Orlando, Florida - Remote Sales Agent - 2-12 - 10-12-

Vacation package sales for Florida Resorts for general public. Full time

Phone Sales as a Remote or Virtual Agent. 40% - Commission only.

CDF Travel - Whitehouse, TX 12-10 - 01//12 F/T - Inbound Sales

Position/Telecommute - Booking Agent for Vacation Travel/Timeshare

Company- use of predictive dialer as Remote Home Agent for Inbound Sales

Average 8-15 bookings daily.

United Senior Assoc. Benefits of San Diego - 08/09 -11/10 - Telecommute -

Virtual Outbound/Inbound Call Center Position from Home using Predictive

Dialer for Sales of Health Discount Plans for Senior Market. P/T

Independent Contractor. Closed 8-20 Sales Weekly. Owner disappeared.

Vanguard Systems - Bloomfield Hills, Mi - 04/08 - 07/09 TeleSales -

Inside Sales - (B2B) for Cleaning Business Owner Franchise set up. B2B

Sales Position. Setting Appointments for All Sales staff to quote

potential business accounts. Total Franchise Account - Monthly Repeat

Sales: $205,000.00 total monthly repeat revenue for accounts sold.

Call Center - IFS Account Services - Southfield, MI 02/08 - 07/09

P/T Eve Position. In-Bound Call Center - Enrollment for Credit/Debt

Management Programs. Average Weekly Sold: 12-20 Signed Program Accounts.

Company moved out of state.

Belvedere Home Improvement Co. 11-06 - 01/08 Telemarketing-Appointment

Setter/Scheduler (work from home) for Construction Company Sales

Representative for Residential and Business Customers. Reason for Leaving

- Rep retired. Average Weekly Sales = 3- 5 per week closed.

Mentor Financial Services, Inc. Farmington, MI 08/03 - 10/06

Loan Officer/Mortgage Sales Assistant

2 I assisted residential clients for the purchase or Refinancing of

Mortgages. Average Monthly Close Rate of 12-20 Deals per month. Reason for

leaving: Company no longer in business

Christian Credit Counselors, Inc. Southfield, MI 06/02 - 07/03

Debt Consolidation Counselor

1. I assisted clients in setting up a Debt Consolidation or Debt

Management program. In-Bound Call Center - Customer Service and

Clerical Responsibilities. Daily and Weekly Reports. Average

weekly close of 15-20 Account Registrations per Week.

Blue-Green Timeshare Resort - Novi, Michigan 01/1999 - 05/02 Sales

Support - I assisted Current Timeshare Owners to purchase additional

Points to expand their ownership. Part time Evening hours.

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