Sales Professional

Resume of William Lee

Professional Strengths

- Lead Generation - Sales Manager

- Appointment Setting - Sales Coach

- Customer Service - Outbound Sales

- Cold Calling - Telemarketing/sales

Work Experience

August 2010 up to present Business Development Manager (Law Firm)

Activities: Responsible for increasing the revenue of my brother’s law firm by improving client retention and collection. Successfully implemented a strategy of continuous follow up with clients, aimed on building relationships and on winning customer loyalty, through a series of updates on the status of their accounts/cases (by phone or email).

April 2008-July 2010 Sales Manager (MYAA)

Activities: Managed the Philippine operation of a BPO company and responsible for meeting its target revenue. Successfully trained and coached the team leaders to effectively lead their teams in achieving their sales objectives.

November 2007-March 2008 Team Leader (MYAA)

Activities: Handles our US foreclosure division and responsible for a sales team composed of 12 agents (foreclosure specialists). Effectively initiated a culture of accountability where each team member is individually responsible to their own processes but collectively accountable to the team’s success.

August 2006-November 2007 Senior Recruiter (Govig-MRI)

Activities: In charge of filling in the manpower requirements of both the US Construction and Senior Care industry (Skilled Nursing Facility). Cold call, pre-qualify, assess, and correctly identify the leads and mark them as either placeable or non-placeable candidates. Some of the positions I helped get filled up are the following:

Construction Senior Care Facilities

Project Manager Director of Nurses

Project Engineers Administrators

Superintendents Registered Nurses

October 2004-July 2006 Customer Associate (Sykes Asia)

Activities: Assigned to handle Ameriprise Financial’s Wall Street account as a registered representative and tasked to assist the Financial Advisors in making Mutual Funds and Annuity transactions.

July 1996-August 2003 Account Manager (John Clements Consultants, Inc.)

Activities: In charge of the Middle East operation of our training division (Tennessee Associates International). Successfully organized public seminars and workshops on High Performance Organization to increase our annual revenue from $80,000 to $220,000.

Notable Achievements:

- Growing the Middle East operation of our training division by successfully identifying and being accepted as a partner in the training and development of the employees of Saudi Arabia’s largest oil company (Saudi Aramco). They have more than 30 division and more than 50,000 employees.

- Successfully achieved a continuous career growth in sales (from rank and file to a senior manager position)

- Directly responsible for the promotion of deserving team members (effectively coached them in becoming successful performers)

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