Customer Service Representative

Melanie Shipp

Customer Service Representative

** ******* **** - *******, ** 72173

********@*****.*** - 501-***-****

Work Experience

Insurance agent

AFLAC -

Conway, AR

February 2012 to March 2012

Sales

Customer Service Representative

Sykes Enterprises -

Morrilton, AR

November 2009 to December 2011

Answered phones in a timely, courteous manner

Assisted borrowers with their questions regarding escrow, adjustable rates, and payments

Took payments

Transferred calls to the appropriate departments

Assisted borrowers with online issues

Sales Associate

Wal-Mart -

Cabot, AR

July 2008 to November 2009

Kept merchandise stocked

Maintained a clean working environment

Assisted customers

Life Skills Trainee

Medicaid Home Care -

Vilonia, AR

February 2007 to July 2008

Assisted with daily living activities

Ad Set Supervisor

Kohl's Department Store -

Conway, AR

July 2005 to September 2007

Set all sales in a timely manner

Managed a team, assigned departments

Ensured signing was accurate by doing nightly audits

Made sure alarms were set and everyone was out of the store at night

Education

Medical Assistant

Eastern College of Health Vocations Little Rock -

Little Rock, AR

2000

Bryant High School -

Bryant, AR

1994

Life and Health Insurancce License

Insurance Specialty Training Arkansas -

Little Rock, AR

2012

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