Training Manager

ROHIT DHIR

#***, ******- **, ***: Unitech Cyber Park, Gurgaon – 122001

Email: ******@*****.*** Mob: +91-981******* Tel: +91-124*******

Management professional with an impressive 8 years practical exposure and in depth knowledge in “Training”, “Content Development” and “Teaching ” articulate in communicating complex ideas

Key Strengths – Sales & Motivational Training, Skill Building

Profile at a Glance

Highly astute and energetic professional with a strong work ethic; able to fulfill heavy analytical duties and responsibilities, with an insightful experience of over 7 years in Distribution Training, Media Sales & Skill Building.

The Practical exposure and academic knowledge as well as excellent interpersonal skills, writing, verbal communication and facilitating skills will be efficiently utilized for the growth of organization, team and self

Strong abilities in managing operations with key focus on bottom line profitability; ensuring optimal utilization of resources.

Well-known for being an enthusiastic trainer with keen interest in strengthening the team through innovative teaching methods.

Accurate, precise and highly ethical in all work-related assignments, fast learner with high energy & a drive to exceed expectations. Extensive experience in training, with a significant level of success.

Keen communicator with ability to relate to people across all hierarchical levels, liaising with various departments.

Core Competencies:

Training Programs – Sales, Product, Process, Refresher, Certification Collating & Publishing MIS Managing Training Requirements Liaison Internal & External Audit

Training Need Analysis (TNA) Content Development Induction & Re-Induction Programs Recruitment, Development & Retention Team Management

Work Experience

Independent Training Professional (Dec’10 - Present)

(Sales and Retail Skills)

Key Projects

• Sales and Retail Skill Training for Shopper Stop, The Print Bazaar, Madura Garments etc.

• Train The Trainer Program for HCS & India Skills

• Visiting Resource Person for the ‘EAC’ (East Asia Centre) of ‘IIM-Shillong’ for Integrated Program in Advanced Retail Management-2011 (IPRM) offered in Association with the Govt. of Nagaland as a Facilitator & Trainer

• Content Development for Shoppers Stop, The Print Bazaar, IPRM-2011

Previous Assignments

Bharti AXA Life Insurance (Jun’ 2007 – Nov’ 2010)

Area Manager – Distribution Training, Faridabad (Jun 2009 – Nov 2010)

Distribution Training Manager, Chandigarh (Jun 2007 – May 2009)

Key Responsibilities as Area Manager – Distribution Training, Faridabad:

• Efficiently managing training requirements of North and East Zone.

• Conducting TNA for sales & training team and planning training sessions accordingly.

• Taking care of TTT (Train the Trainer) programs for Training Team skill enhancement.

• Handling Internal & External Audit of the branches with respect to Training Processes, deliverables and compliance records.

• Coordinating with ARSMs of North and East zone for smooth accomplishment of various training programs.

• Managing Inter departmental liaison and training coordination.

• Outsourced recruitment vendor training management and liaison with IC-33 vendors for manual and online exams

• Handling Content Development for various multi-level training programs.

• Ensuring cost control and best utilization of training budget.

• Managing Induction and Re-Induction programs.

• Responsible for collating and publish MIS.

• Responsible for the Recruitment, Development and Retention of DTMs and taking care of Performance Appraisals of DTMs

Key Responsibilities as Distribution Training Manager, Chandigarh:

• Managed all training requirements of the Chandigarh branch.

• Responsible for ‘new recruit productivity’ and retention.

• Customized training programs such as SSW (Selling Skill Workshop), RSW (Recruitment Skill Workshop) and other training capsules for the LAs, FAs, MoAs and BSMs.

• Facilitated induction programs for FAs, MoAs, DTMs, and BSMs etc.

• Took care of ISO certification of the Chandigarh branch with respect to training vertical.

• Collated and published MIS for Chandigarh area office

• As a Master Trainer, responsible for the sales targets & overall performance of 5 new DTMs in North-2 and trained them on various modules like STO (Sales Take Off), RSW, Taxation etc.

Key Accomplishments:

• Key Member of content development team

• Effectively prepared & co-authored numerical tricks for Agent refresher handbook for IC-33 exams

• Won 'Around The World-DNA' contest for Paris for Sales productivity.

• Won 'Wings of Fire' contest for excellent A2P in IC-33 exams

• Promoted as first Master Trainer of Bharti AXA Life, specified responsibility of handholding a team of 5 DTMs.

Max New York Life Insurance, Kapurthala

Training Executive (Mar 2006 – May 2007)

Highlights:

• Conducted IC-33 refresher training programs for the prospective Agents & Advisors.

• Involved in AML/ULIP certification training programs for A&A.

• Handled Basic Career School (BCS) batches for A&A.

• Conducted IID and GID sessions for A&A to resolve their problems individually as well as in group.

• Managed PRPs on fortnightly basis to review the performance of A&A against the targets and plan for the next 15 days.

• Sold 250+ policies with A&As during FODs (Field Observation and Demonstration)

• Rated ‘G2M2’ on GMR scale

• Won ‘Men of Honor’ contest for 100% branch A&A activisation (Dec 2006)

Indian Express Newspaper, Chandigarh

Executive – Space Marketing (Aug 2004 – Mar 2006)

Highlights:

• Handled Space selling in the designated territory

• Managed outstanding recovery and claim settlement

• Provided media solutions to various clients for stronger brand communication towards the core target audience.

• Handpicked for handling TIENA edition and special projects.

* Teaching- Secondary & Higher Secondary (Mar 2000– May2001) at Kapurthala

Professional Development

• Attended Selling Skill Workshops

• Participated in Content Development Workshops

• Attended Facilitation Skill Workshops

• Participated Recruitment Skill Workshops

• Attended Product Trainings & TNA

Education

• Licentiate, Insurance Institute of India (2008)

• MBA (Marketing), PTU Jalandhar (2003)

• B. Ed (Science & Maths), GNDU Amritsar (2000)

• B. Sc (Non Medical), GNDU Amritsar (1999)

Personal Details

• Date of Birth: 7 December 1978

• Languages: English, Hindi, and Punjabi

[ROHIT DHIR]

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