Customer Service Administrative Assistant

Shelly Williams

**** ***** ** #*

Austin, TX ****7

512-***-****/ ***********@*******.***

Objective: A highly accomplished, dynamic and skilled professional candidate with in-depth knowledge of handling administrative tasks. Seeking a position as entry level administrative assistant to improve my knowledge and skills in a renowned organization.

PROFESSIONAL EXPERIENCE

06-2010 2011 to 3/2012

Customer Service Representative Houston, Tx

S4 Communications/ AT@T

• Process customer transactions. Establish and control member records.

• Set appointments and managed accts

• Increased sales

• Maintained customer database

04/2009 -05-2010 Houston, TX

Receptionist - Hair Prescriptions by Tiffany

• Maintained professional products inventory.

• Set appointments and managed calendars for stylists.

• Accepted and processed payments.

• Maintained customer database

08/2009- 05/2010

Internship Teacher Assistant Houston, Tx

Shape Community Center

• Frequently substituted for grades K through 12.

• Plan and conduct activities for a balanced program of instruction.

• Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations

09/2007 - 05/2010

Office Assistant

H4 Express Houston, Tx

Handled Typing Filing, Faxing

Great customer service

Created Powerpoint presentations and spreadsheets.

Shelly Williams

512-***-**** Page 2

08/2007 - 05/2008

Ben Taub Hospital Houston, Tx

Internship- Front desk

• Implemented typing skills and competence with using common office systems and software.

• Discretion and understanding the need for confidentiality

• Perform required maintenance on member accounts.

07/2005- 09/2006

Sales Associate Houston, Tx

Vitamin World

• Provided great customer service and increased sales

• Handled cash transactions, deposits

• Capability to meet deadlines and work under pressure

• Ability to work with minimal supervision

Education

University of Houston, Houston TX May, 2010

Bachelor of Science: Sociology

Minor: English

San Jacinto College Associates degree in Business Houston, TX Dec, 2006

COMPUTER SKILLS

Internet, Outlook, Excel, PowerPoint, Access and Microsoft Word

PROFICIENCIES

Document procedures

Problem analysis and resolution

Research and audits

Data entry

Customer service

10-key by touch

Contact this candidate