Post Job Free
Sign in

Assistant Office

Location:
Pearland, TX
Posted:
August 07, 2012

Contact this candidate

Resume:

Dawnakesha Jackson

**** ********* **. *******, ** 77048

832-***-****

**********@*****.***

Front Desk Receptionist/Office Assistant

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

Ross S. Sterling Sr. High Houston, TX

Professional Business School Houston, TX

Key Skills

Office Skills: Office Management

Records Management

Data Entry (60 WPM) Spreadsheets/Reports

Event Management

Calendaring

Front-Desk Reception

Executive Support

Travel Coordination

Computer Skills: MS Word

MS Excel

MS Outlook

MS PowerPoint MS Publisher

Windows

Experience

Toyota Center Houston, TX Box Office Assistant / 2005 to Present

Performs daily box office activities including opening and preparing for sales, processing ticket sales transactions and telephone orders.

Provides customer assistance via telephone, in person, and/or by mail including completing forms, filing ticket requests, researching and sharing event information.

Responsible for cash and credit card verifications.

Memorial Hermann Healthcare System Senior Office Assistant / 2007 - 2012

Served as liaison between Administration and Patients within the healthcare system.

Scheduled meeting for upper management and monitored updates to ensure all parties were in attendance.

Ensured that client were receiving ongoing services with excellent customer satisfaction.

Facilitated marketing strategies to obtain potential clients.

Scheduled appointments, greeted and assisted clients.

Responsible for filing, scanning, faxing and updating clients’ files.

Answered multiple phone lines and transferred calls to corresponding departments.

Posted payments on demand for patients, commercial payers and vendors.

Monitored supplies and order request to ensure budget was sustained.

Cash Coordinator 1994– 2007

Successfully established processes to properly manage system credit balances due to commercial insurance, governmental and patient overpayments.

Balanced and reconciled system bank accounts daily, quarterly and annually. Knowledge of Medical insurance terminology, CPT codes, Medicare/Medicaid and EOBS.

Wrote policies and procedures for departments within Administrative Services.

Performed performance appraisals annually and corrective actions as needed.

Performed basic clerical duties daily. Ten key by touch (11,000 key strokes)

Knowledge of Managed Care Plans, contract negotiation, and revenue cycle.

Assisted employees with developing short and long term goals for professional growth.

Formulated, wrote and implemented new employee orientation manuals.

Proficient with Meditech & Healthquest software products.

Behavioral Hospital of Bellaire - Houston Registration Clerk/ 2010-2011

• Assist the head nurse with all duties pertinent to the admission of patients including signing them in, answering questions, and scheduling follow up appointments.

• Obtained patient medical insurance, verified benefits and eligibility for services.

• Collects payments and copays and gather all necessary signatures for all required forms.

• Gathering information about medical history.

• Evaluating the accuracy of information.

• Handle admitting, discharges, and transfer for inpatient and outpatient service.

• Performed PBX operator duties screen and routed heavy call volumes.

• Interview person by telephone or in person.

Reference available upon request.



Contact this candidate