Dawnakesha Jackson
**** ********* **. *******, ** 77048
**********@*****.***
Front Desk Receptionist/Office Assistant
Profile
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Education
Ross S. Sterling Sr. High Houston, TX
Professional Business School Houston, TX
Key Skills
Office Skills: Office Management
Records Management
Data Entry (60 WPM) Spreadsheets/Reports
Event Management
Calendaring
Front-Desk Reception
Executive Support
Travel Coordination
Computer Skills: MS Word
MS Excel
MS Outlook
MS PowerPoint MS Publisher
Windows
Experience
Toyota Center Houston, TX Box Office Assistant / 2005 to Present
Performs daily box office activities including opening and preparing for sales, processing ticket sales transactions and telephone orders.
Provides customer assistance via telephone, in person, and/or by mail including completing forms, filing ticket requests, researching and sharing event information.
Responsible for cash and credit card verifications.
Memorial Hermann Healthcare System Senior Office Assistant / 2007 - 2012
Served as liaison between Administration and Patients within the healthcare system.
Scheduled meeting for upper management and monitored updates to ensure all parties were in attendance.
Ensured that client were receiving ongoing services with excellent customer satisfaction.
Facilitated marketing strategies to obtain potential clients.
Scheduled appointments, greeted and assisted clients.
Responsible for filing, scanning, faxing and updating clients’ files.
Answered multiple phone lines and transferred calls to corresponding departments.
Posted payments on demand for patients, commercial payers and vendors.
Monitored supplies and order request to ensure budget was sustained.
Cash Coordinator 1994– 2007
Successfully established processes to properly manage system credit balances due to commercial insurance, governmental and patient overpayments.
Balanced and reconciled system bank accounts daily, quarterly and annually. Knowledge of Medical insurance terminology, CPT codes, Medicare/Medicaid and EOBS.
Wrote policies and procedures for departments within Administrative Services.
Performed performance appraisals annually and corrective actions as needed.
Performed basic clerical duties daily. Ten key by touch (11,000 key strokes)
Knowledge of Managed Care Plans, contract negotiation, and revenue cycle.
Assisted employees with developing short and long term goals for professional growth.
Formulated, wrote and implemented new employee orientation manuals.
Proficient with Meditech & Healthquest software products.
Behavioral Hospital of Bellaire - Houston Registration Clerk/ 2010-2011
• Assist the head nurse with all duties pertinent to the admission of patients including signing them in, answering questions, and scheduling follow up appointments.
• Obtained patient medical insurance, verified benefits and eligibility for services.
• Collects payments and copays and gather all necessary signatures for all required forms.
• Gathering information about medical history.
• Evaluating the accuracy of information.
• Handle admitting, discharges, and transfer for inpatient and outpatient service.
• Performed PBX operator duties screen and routed heavy call volumes.
• Interview person by telephone or in person.
Reference available upon request.