Excellent Customer Service
Resume:
Karen Ann Roongrojana
Lake Worth, FL 33460
Best Security Industries
Service Coordinator
• Scheduled and dispatched technicians for service calls, de-installs and installs of security equipment
• Coordinated with store managers and building contractors for installs and de-installs.
• Logged Service call information
• Create and send invoices
• Created and kept timesheets for service personnel
• Assisted Service Manager
• Sent parts to technicians on job site.
H& R Block
Tax Professional & Customer Service Professional
• Prepare taxes
• Advised clients on tax laws
• Schedule clients
• Answer tax questions
• Greet clients and assign them to Tax Professionals
• Worked POS system
• Closed out and balanced cash drawer each night
• Prepared deposit for next day
Delray Beach, FL
2005 to 2012
Boynton Beach, FL
2009-2012
Newco Warranty Services Inc.
Customer Service Rep/ Service Manager Assistant
• Answered phones and sent service requests to dispatcher
• Called stores for audit of Tropicana coolers
• Tracked and logged receipt of parts and equipment between Newco and 1099’s.
• Maintained files
• Made sure 1099’s sent in Insurance documents on a timely basis.
Boynton Beach, FL
2003 to 2005
Mastec
Customer Service Representative
• Logged tech hours and jobs called in by techs
• Dispatched techs to service calls and installs of lines for clients like Bank of America and Belk.
Office Depot Inc.
Senior Secretary
• Assisted VP of Replenishment in scheduling meetings.
• Actively participated in setting up new stores, warehouses and cross-docks with receiving tables
• Acted as liaison between vendors, international offices and freight forwarders to make sure store supplies arrived in a timely fashion
• Ordered supplies for operations of oversea stores and offices
• Entered payroll
References available upon request.
Boynton Beach, FL
2001 to 2003
Delray Beach, FL
1990 to 2001
Contact this candidate