Administrative Assistant

Yolanda Lee

*** ******** ****

Hinesville, Georgia 31313

912-***-**** (cell)

912-***-**** (answering service)

*********@*****.***

Objective: Administrative Assistant with a full range of responsibilities

Work Experience

Environmental Services Manager

6/2007 – Present K & P Environmental Services, Hinesville, Georgia

Perform and oversee a variety of janitorial, custodial, and/or security tasks to maintain clean and safe buildings and grounds. As a crew leader, participated in and oversees the work of, lower-level custodians. Maintains an inventory of cleaning and toiletry supplies. Coordinates the work of lower-level Janitors by assigning, scheduling, and overseeing the completion of work. Trains new employees. Maintains employee records of hours worked and completes payroll as required.

E-hotline Agent

2/2007 – 5/2007 U-Haul, Phoenix, Arizona

Work from home. Answers calls from customers with mechanical problems. Helps customers solve minor mechanical problems by e-phone via computer. Assist patrons with locating mechanics in all areas of the United States.

Administrative Assistant

8/2006 – 8/2006 The Law Office of Benjamin Eichholz, Savannah, Georgia

On-the-job training from office manager, Jackie German. Typed pre-trail orders, summons, settlement statements, settlement authorities, authorization for medical release, first interrogatories, requests for reproduction and complaints for damages, filing, document retrieval, mailing and receiving documents, correspondence to clients, copying, faxing legal documents, scheduling hearings and appointments.

Automated Logistics Specialist

4/2005 - 4/2006 HHB Division Fires Brigade, Fort Stewart, Georgia

Established and maintained stock records and other documents such as inventory, material control, and supply reports. Identified and declared government equipment as excess property and arranged for proper disposal. Prepared forms for lost, damaged or destroyed property and equipment and maintained proper system records such as equipment maintenance, contractor repair actions and system availability logs

Administrative Specialist

2/2001 - 4/2005 HHB Division Artillery, Fort Stewart, Georgia

Performed administrative and secretarial duties and assisted in detail of executive business matters to conserve time of office executives. Reported directly to Executive with organizational status. Performed duties with wide latitude for exercising discretion and judgment. Prepared letters, a portion or all of which may be composed or compiled on the basis of personal knowledge of the subject matter. As instructed, directed mail to other staff member for their action. Arranged and scheduled appointments for executives, including travel itineraries and preparing for meetings. Studied reports received, checked and compared with previous reports or other data, and brought to the attention of the executive significant items, changes, errors, or omissions. Typed, set up and maintained office files and kept correspondence and reports available for reference and efficient operations of the office. Reviewed and edited correspondence prior to release, submission for signature, or other disposition. Typed letters, memorandums, reports, requisition forms and official orders. Organized and maintained suspense files, documents and publications. Ordered office supplies. Greeted and assisted office visitors. Scheduled training and leave for personnel. Answered phones and provided general information.

Lead Travel Agent

2/2001 - 4/2005 HHB Division Artillery, Fort Stewart, Georgia

Responsible for attending, itinerary and accommodations for over 6,000 United States and Overseas travelers. Effectively handled the details of transportation. Wrote office standard operations procedures manual to further train additional personnel in the aspects of day-to-day travel procedures. Processed and maintained over 6,000 travel documents. Trained over 30 personnel in office procedures and daily routines. Effectively handled emergencies and customer inquiries, as lead travel agent earning several commendations for outstanding service to patrons. Ability to communicate effectively in diverse environments. Team leader of 6 departments, working in demanding and stressful situations. Developed interpersonal skills with various travel agencies.

Postal Clerk

1/2000 - 1/2001 HHB Division Artillery - 2nd Infantry Division, Camp Stanley, Korea

Delivered, received, accepted, sorted, manifested, and dispatched of all types of mail to include official mail. Issued and cashed USPS money orders, sold stamps, applied postage to, and mailed out parcels. Maintained relevant postal records and reports. Received and transmitted fax post. Clerical maintenance of records and statistics. Preparation of correspondence. Requisitioned and controlled postal supplies and some equipment. Maintained security for registered, certified, and other special classes of mail. Operated typewriter, computer, and adding machines. Directed and facilitated routing and transport of mail.

Hazardous Material Officer

10/1995 - 1/2000 HHB Division Artillery, Fort Campbell, Kentucky

Assisted in the establishment and application of Nuclear, Biological, and Chemical defense measures. Provided training advice and supervision regarding the proper use and maintenance procedures for chemical equipment and chemical operations. Responsible for operating, maintaining and supervising the use of hazardous material detection and decontamination equipment. Assisted in preparing and maintaining disaster operation plans. Trained military and civilian personnel on what to do in an emergency situation. Conducted surveys to determine needs in the event of an emergency. Monitored disaster preparedness activities and training operations.

Skills

Customer Service, Editing, Proofreading, Transcription, General Office Procedures, Correspondence/Memorandums, Customer Relations, Filing, Microsoft Excel, Microsoft Office Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Supervisory, Training, Typing

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