Customer Service Human Resources
Resume:
Eric S. Lee
Atlanta, Ga. 30324
****************@*****.***
Proven professional ability. Managed Administrative and Office Operations. Experience as a leader and as a supporting team member. Comfortable working in multinational and multicultural environments. Excellent communication skills. Proven work ethic. Proficient in MS Office: Word, Excel, Power Point, Access, and Outlook.
Chief Operating Officer, Black Incorporated Records, Norcross, Ga.
(September 2010 – March 2012)
Combined knowledge of previous industries and creative initiative to increase company and artist exposure.
Provided strategies for marketing and promotional opportunities.
Coordinated and facilitated interviews with industry representatives.
Managed artist participation in concerts, contract negotiations, and performance opportunities.
Supervised studio recordings, video productions events, and conducted company training in soft-skills development.
Human Resources/Staffing Specialist, First Horizon Corporation, Corporate Recruiting, Memphis TN (October 2007 - August 2008, Company Downsized)
Communicated and collaborated effectively while providing staffing guidance and assistance to Regional Hiring Managers.
Received Departmental recognition for demonstrating core values.
Practiced impartiality, dignity, and respect while supporting both internal and external customers ensuring outstanding customer service.
Achieved 100% verification of all background and fingerprint checks for pre-employment clearance.
Comprehensive knowledge of various business automated tracking systems, position management and employment classification systems.
Achieved goals through effective time management, passion, team work, and attention to detail.
Recruiting/Sourcing Coordinator, Methodist Healthcare, Corporate Recruiting, Memphis, TN (Apr 2006 - Oct 2007)
Decreased position fill time by 30% in direct support of 10 Healthcare Recruiters and
2 Recruiting Managers by identifying and increasing applicant/candidate pool applicants.
Coordinated travel itineraries for Executive Candidates.
Volunteered time to support the Workforce Analyst with all Recruiting Reports and Spreadsheets.
Establish Departmental Safety and Fire Evacuation Plan.
Conducted quarterly Safety Inspections to verify compliance.
Ensured proper usage and storage of all supplies and Hazardous Material (HAZMAT) in accordance with Material Safety Data Sheet (MSDS).
Achieved 100% compliance on Safety Reports.
Promoted to position of Sourcing Coordinator.
Accomplished goals by identifying potential sources for applicants through advertisements, the internet, employee referrals, and industry contacts.
Office Manager, U.S. Navy, Millington, TN (Feb 2003 Apr 2006)
Managed and controlled all aspects of the Administrative operations for the largest department at Naval Recruiting Headquarters.
Successfully provided effective mediation between Executive and Support Staff to maintain a harmonious working environment.
Conducted training and staff development in Office Operations and administrative procedures for 3 assigned personnel.
Recruiting Programs Coordinator, U.S. Navy, Millington, TN (Mar 2000 - Feb 2003)
Proven trustworthiness and accountability resulted in a promotion to the position of Chief Administrator.
Accomplished processing goal by successfully processed over 200 applicants for Recruiting Assistance Programs.
Achieved outstanding results by volunteering to provide all 31 Navy Recruiting Districts and 4 Recruiting Regions with monthly Recruiting Reports.
Provided outstanding customer service to 300 Career Counselors, Field Recruiters, and 35 Recruiting Branches.
Budget Assistant, U. S. Navy, Millington, TN (Jan 2000 - Mar 2000)
Initiated the use of Automated Tracking System to verify all departmental purchases.
Conducted monthly budget audits for accurate budget reporting reducing error-reports by 20%.
Took initiative and ownership to make appropriate budget adjustments in accordance with program revisions.
Education
Grand Canyon University
Bachelor of Science in Business Management, 3.4 GPA, Graduation date: Fall 2013
Hamilton High School, Graduate, Memphis, TN
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