Resume 2010
Resume:
Martin G. Hay
Brighton, MA *****
*********@*****.***
SUMMARY: Age: 25
Experienced professional in entry/mid level finance. Proven experience in multiple multi-tasking job environments including call center and vault work. Very detail oriented individual with advanced computer skills. Working skills include researching, editing, and problem solving. Also has excellent background in written/verbal communication and negotiating. Has a solid background for future in sales. Seeking opportunity to work in the areas of employee/state benefit plans, finance, sales, human resources, clerical work, employee retirement plans, phone coordinating, and banking.
EDUCATION:
UNIVERSITY OF MASSACHUSETTS AMHERST
Bachelor of Arts, September 2008
Major: Communications
MASSACHUSETTS BAY COMMUNITY COLLEGE Associate of Arts, December 2005 Major: Communications
EXPERIENCE:
November 09 – Jan 12 2010
Upromise Investments
Vault Check Cashier and Bank depositor for state 529 Plans
Seasonal/Temp Position. Deposited checks via computer. Researching and correcting errors on mail prepping, breakdown, and deposit errors.
February 08 - July 29 09
Mercer HR, Norwood, MA
Customer Service Account Representative
• Updating plan records/account research for (300) 401K plans, (60) pension plans, and 30 Union plans. Clients; Edward Jones, CBS, Kohls, Nordstrom, etc
Processed/reviewed, corrected transactions; deferrals, loans, clericals, hardships, distributions, rollovers, contributions, pension estimates/actual calculations Paperwork correcting/disbursing paperwork via mail/email/fax, Reviewing service level for clients/participants.
• Cross selling Mercer and Putnum IRA’s as suitable rollovers.
• Assisted new call center representatives to navigate the 20 applications and how to process requests.
June 06 - December 06
ECCO SHOES, Natick, MA.
Sales Associate
Greeting and communicating with customers,
Answered phones, calling customers about shoe arrivals.
Register work, creating weekly graphs and data of stores progress.
November 03 - May 05
MACY’S, Natick, MA
Sales Associate
Selling credit cards and rewards cards.
Register work and communicating with customers to find their clothing needs
VOLUNTEER EXPERIENCE:
February 03 - June 03
SANDRA’S LODGE, Waltham, MA
Volunteer
Served food to families from broken homes, cooking,
Janitorial help
COMPUTER SKILLS:
Typing WPM: 70; Microsoft Word, Excel, Access, PowerPoint, Windows Vista, Windows XP, Windows 2000, Windows 7, Mac OS, Safari, Internet Explorer, Firefox, Nero, Adobe, Siebel, POL, Image, Citrix, Omni-pay, Benecalc, NY Mellon Bank
ACTIVITIES:
UMass Club Lacrosse, running, weightlifting, nutrition, skiing, piano, photography; dark room technician, reading, bowling, cooking
REFERENCES
Professional
Robert Kwon
Call Center Supervisor, Mercer HR
1 Investors Way
Norwood, MA 02062
************@*****.***
Relationship: He was one of my supervisors in the call center at Mercer HR from Feb 08 - July 09
Personal
Andrew Davenport
Liaison, MMC
Home; 42 Gerrish St
Brighton, MA 02135
*.*.***********@*****.***
Relationship: Friends for about 20 years. His company MMC owns Mercer. He was my reference to get me the job. He also has been a roommate of mine for a year.
James Coletti
Senior Associate, Shoebuy.com, Inc.
101 Arch St, 16th Floor, Boston, MA
Office: 617-***-**** x260
Cell: 339-***-****
********@*******.***
Relationship: Lifetime friends and our parents grew up together as well.
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