Customer Service Assistant

CARLA CROCE

**** **** ******, *******, ** *****- Cell 516-***-****

EXPERIENCE

Webster Elementary School, Des Moines, IA 9/12/2011- 5/24/12

Adventure Time Associate/Childcare

• Interacting and assisting children grades K-5/ Maintained computers, programs, arts and crafts, sports and other activities pertaining to Adventure Time.

Pitney Bowes, Des Moines, IA 4/26/2011-8/30/2011

Customer Service Associate

• Prepared materials for mass mailings, by addressing, stuffing envelopes and labeling.

• Ensured that all correspondences were properly labeled and post aged utilizing automatic postage meter machines; verified postage for accuracy to ensure proper distribution.

• X-rayed incoming accountable items if required, updated & maintained accurate customer database files.

• Maintained all logs and reporting documentation and machinery as required

• Maintain shipping and receiving area as required along with assisting of loading and unloading of deliveries.

• Received and logged all incoming mail, letters, packages, certified, registered, return receipt and Federal Express items.

• Coordinated special messenger services, and air freight, etc.

• Assisted with security, and monthly measurement reports as required.

Urbandale Middle School, Des Moines, IA 11/2010 -4/2011

Media Library Assistant

• Monitored and assisted students grades 6 through 8 with media application.

• Distributed media lab material within the classroom, assisted with Web applications, and district web sites.

• Maintained the library tracked and stored media lab materials used within the library and classrooms.

Wheeler Avenue Elementary School Dist #13, Valley Stream, NY 9/2002 -6/2010

Media Aide

• Maintained Computer Lab with recent data and material used for daily assignments.

• Assisted teachers with Smart Board Operations, distributed assignments to student’s grades 1 through 6 and performed administrative duties within the Principals Office as needed.

• Maintained the library tracked and stored materials used within the library through Follett System’s.

• Assisted students with Microsoft Windows and Web Application’s.

Linen’s and Gifts, Valley Stream, NY 10/98-5/2002

Purchasing Assistant/Bookkeeper

• Cashier/Sales customer service support to cliental.

• General bookkeeping including payroll, processing of invoices pertaining to shipping and receiving of merchandise.

Education

Southeastern Academy, Degree in Transportation Industry

Skills

Microsoft Word, Intermediate level in Excel and Power Point.

Certifications

Certificate of Child Care Resources & Referral of Central Iowa CCR&R Training Content Area/CDA Credential Content.

Blood borne Pathogens Training.

Mandatory Reporter: Child Abduction Dependent Adult Abuse.

CPR/First Aid Adult & Children.

Unlawful Harassment Prevention (Piney Bowes)

Data Privacy and Information Security Training (Pitney Bowes

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