Sales Manager

Curtis Carr

Financial Sales / Sales Manager / Operations Management

Seeking Financial Sales / Sales Manager

**-**** ************ ****** **** varied P&L responsibility with business to consumer and business to business sales. Successfully applied Six Sigma & Lean principles to achieve turnaround and record-setting successes in business operations. Full decision-making authority over 6 managers, supervisors and 280 employees in mail order pharmacy operations. In addition, turned around quality department, improving performance of a major distribution center handling $207 million of assets. Reduced costs $63,000 in 3 months; improved productivity 60%. Outstanding communicator at all levels; outgoing, pragmatic, and persuasive. MA, Strategic Communications & Leadership; BS, Construction Management. Proficiencies include:

Series 7 License

L/H/Variable Annuity Licenses

B2C Sales

B2B Sales

Training & Development

Customer-Driven Management

World Class Organization

Culture Change

Experienced Networker

Operating Leadership

Six Sigma / Lean Processes

Operations / Process Management

Project / Growth Management

Quality Assurance

Turnaround Management

Start-Up Venture

International Distribution

Exceeds Sales Quota

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Merrill Lynch 2010

Broker Training Program

Successfully licensed Series 7, along with world class FA training. Web based studies and classes taught

by Merrill’s top FA producers. Further developed sales skills and closing techniques and how to further

develop contacts, centers of influence.

Reserve National Insurance Company 2009 – 2010

Business Development, 2009 – 2010

Advise business owners with finances in Ohio and Kentucky. Responsible for growing Reserve National

presence in two states by obtaining clients through various financial needs. Business to Business sales and

Business to Consumer sales.

Humana RightSource Pharmaceuticals 2008 – 2009

Director of Operations, 2008 – 2009

Mail Order Pharmaceuticals

Hired to lead a mail order pharmacy in a start up. Full decision-making authority to interview, onboard and train departments. Managed, trained, developed and inspired 280 personnel from associates to managers in five departments in two locations. Coordinate with Senior Corporate Leadership to increase quality and production awareness of facilities. Administered disciplinary actions. Increased productivity and quality.

ACCOMPLISHMENTS

• Staffed a pharmacy from 17 personnel to a current 280 onsite by leadership interviewing, selection and onboarding.

• Decreased quality DPMO (Defects Per Million Opportunities) from 220 to a current 163, a 26% improvement in 9 months.

• Improved 2 day Service from 84.70% 08YTD to 99.10% 09YTD a 17% increase.

Dell Inc., West Chester OH 2005 – 2008

Quality Assurance Manager, 2007 – 2008

Computer Manufacturer and Distributor

Asked to lead the quality department in a turnaround. Full decision-making authority to turn around department. Revamped facility training in terms of lean and scalability. Managed, trained, developed and motivated 16 persons from associates to supervisors in two departments (Quality, Dell Small Package Hub) serving government and small and medium-sized businesses. Coordinate with Senior Operations Managers to increase quality awareness of facility. Administered disciplinary actions. Increase productivity.

ACCOMPLISHMENTS

• Turned around Quality department impacting a Dell distribution facility with $207 million in computer equipment and parts on site being shipped to customer correctly.

• Increased quality audit rate facility-wide from 3.5% to 9% in 2 months.

• Reduced costs directly and indirectly by over $63,000 dollars in the last 3 months of 2007 by team building and enhancing cross-functional communication.

Materials Manager / Outbound Operations Manager, 2006 – 2007

Managed 60+ supervisors and materials handlers in the Dell Small Package Hub materials department. Full authority to achieve performance metrics set by management. Managed one shift performing outbound shipping. Team building. Performance improvement. Coordinated process development and ensured implementation across all shifts. Collaborated with other shift managers to manage alignment between shifts and ensure smooth production. Handled financial business controls, layered audits and receiving audits. Managed carrier relations. Inspected quality of products while guaranteeing budget constraints were met.

International Shipping Operations Manager, 2005 – 2006

Asked to turnaround the shipping department to hit performance metrics. Full authority to turn department around. Managed 2 shifts of 50+ personnel each responsible for material packaging for international shipment. Productivity improvement. Increased service quality and quantity levels. Process improvements for department. Professional development of associates. Resolved strategic logistics issues by conducting weekly overseas conference calls.

ACCOMPLISHMENTS

• My department was awarded the Dell Enterprise Service Delivery Award, “Best External Customer” (2006) by achieving best metrics Dell Americas wide. Also, personally won Dell Outstanding Contribution to Business Award, 2005.

• Increased units per labor hour 60% (4.4 to 10.8) on a goal of 8.75.

• Increased service level of 97% to an all time high of 98% (on a goal of 95.75%).

• Championed a Six Sigma Business Improvement project that resulted in a hard cost savings of $25,000 annually by value stream mapping international department processes across two nations.

• Increased units per labor hour from 4 to 6 in 2006; and smoothly managed growth of 1st shift domestic shipping from monthly average 5,050 units in August 2005 to 12,253 units by the end of 2006.

United States Navy/Naval Intelligence Officer 1997 – 2005

Extremely visible to high level military and civilian echelons.

EDUCATION & CERTIFICATION

Master of Arts, Strategic Communications and Leadership, 2005

Seton Hall University, South Orange NJ

• GPA: 3.72 / 4.0

Bachelor of Science, Construction Management, 1997

Indiana State University, Terre Haute IN

Series 7 License, 2010

Life/Health/Variable Annuity License, 2009

Green Belt Six Sigma Certification, 2007

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