Customer Service Manager
Resume:
Hiring Manager
Dear Sir or Madam:
I offer a proven track record in Executive Office Management. You will benefit from my following key strengths:
• Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, Outlook and Access) and more.
• Broad-based experience covering a full spectrum of executive support, office management, billing/invoicing, payroll administration, customer care, account management, database administration, document preparation, travel/meeting coordination and project/program support.
• Superior multitasking talents, with the ability to manage multiple high-priority assignments to meet deadlines and develop solutions to challenging business problems.
• A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to office systems, workflows and processes.
• Credit Score from Experian: 501
My resume is enclosed for your review. My salary requirements are $16 to $20 per hour. You may contact me at 301-***-**** or email me at nnihuu@r.postjobfree.com. I look forward to discussing my qualifications with you.
Sincerely,
Joyce M. Lyles
18163 Metz Drive
Germantown, MD 20874
Phone: 301-***-****
Email: nnihuu@r.postjobfree.com
Joyce M. Lyles
18163 Metz Drive Germantown, MD 20874 Phone: 301-***-**** nnihuu@r.postjobfree.com
Objective
An Executive Office Manager, with a take charge approach, I offer effective, efficient experience in all facets of office management which would facilitate the organization to achieve its objectives and goals.
Profile
Proven problem-solving, analytical, and creative thinking skills in a complex environment
Excellent interpersonal skills and oral and written communication skills
Ability to function in any sized company environment with a do-whatever-it-takes attitude
Capability to manage multiple projects simultaneously and meet deadlines
Skill Summary
Office Administration and Bookkeeping experience as follows:
Notary Public
Event Planning
Wrote/Published Policy and Procedures Manuals
Accounts Payable/Receivables
Weekly Payroll
Credits and Collections
Statement Billings
Expense Reporting
Account Management
Account Reconciliation
Month-End Closings
Staff Supervision
Customer Service/Client Relations
Computer Application Development
Virtual Call Center
Professional Experience
Recognized throughout career with abilities to develop, implement, and manage office administration procedures, while overseeing comprehensive computerized bookkeeping functions.
As an Office Manager, simultaneously fully managed two separate companies’ inter-related offices. Providing administrative and accounting functions for a staff of 20 each
Liaison between senior management, employees, and clients to ensure proper lines of communications in addressing numerous of problems and issues requiring immediate attention were resolved
Setup and managed $2M A/R & A/P, expense reporting accounting system and procedures for over 100 accounts including bank and account reconciliation, cash receipts, disbursement, finance charges, billings, invoicing, purchase order and inventory verification, chargeback rebates and preparation of daily bank deposits
Negotiated and enforced collections to recover funds and expedite the clearance of delinquent accounts
Buyer of computer components for well known
Systems Integration company
Virtual Customer Service Agent in the financial banking and telecommunications industry
Instrumental in the setup, coordination of day-to-day office flow operations ( i.e., filing, reporting systems)
Supervised and negotiated service contracts of work performed by various vendors to ensure timely and completeness of projects were met
Skilled at interviewing, hiring, training and evaluating prospective employees
Wrote and published 2 policy and procedure manuals
Leasing and Vendor Contract preparation
Created effective marketing material while maintaining company web-site
Implementation of automated web-based dispatch/tenant reporting and tracking system for 20 engineers and 100 tenants property units
Proficient in logistic planning and the coordination of Banquets, Trade Shows events
High level executive travel arrangements, presentations of schedules, travel itinerary, calendars, meeting setups and note taking
Designed and created advanced MS excel spreadsheets for use in various environments
5-year home based business providing designed marketing material and list management for a bulk mailing service for 15 customers
Software Proficiency:
(Advanced User)
Microsoft Office 2007
Outlook 2007
QuickBooks Pro 2007
Microsoft Money 2007
Access 2007
PowerPoint 2007
Photoshop Elements 7.0
Photoshop C2
Corel Painter Elements 4
Microsoft Money 2007
QuickBooks Pro 2007
Hardware:
HP Pavilion Laptop
w/Lightscribe Technology
High Speed Internet
Plantronics Headsets (USB/Standard)
Lexmark All In One
Choice of Fax Service to be determined upon hire
Certifications:
Photoshop Elements,
Access, PowerPoint
Education
High School Diploma
Bachelor Degree through life working experience in Executive Office Management
CompuClub – Desktop Publishing
Geotz Marketing – Photoshop Training
Professional History
03/09 to 6/10 West At Home
-Customer Account Executive
04/03 to 12/08 Matan Companies
-Tenant Services & Leasing Coordinator
12/00 to 11/02 POS/Chicken Out Restaurants
-Office Manager/Administrative Assistant to General Counsel
10/01 to 9/02 Sodexho Inc.
-Training Coordinator (temporary employee)
11/ 95 to 02/00 Advertising Concepts, LLC
- Owner – Home Based Business
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