Customer Service Manager

Location:

Salary:

10.00

Posted:

July 14, 2012

Devin R. Council

PROFESSIONAL SKILLS SUMMARY:

• Dependable and hard working individual

• Able to multi-task

• Excellent customer service and communications skills

• Great work ethic

• Quick learner

• Team player

• Studying Chinese and Arabic

EDUCATION:

Community College of Philadelphia, Philadelphia, PA

Associate in Arts in International Studies 2007-Present

EXPERIENCE: 04/2010 – Present Kimmel Center Philadelphia, PA

Usher

• Direct patrons to designated reserved rooms and theater locations.

• Search for lost articles and distribute programs to patrons.

• Assist co-workers in changing marquee and advertising displays.

2010 – 2012 Liacouras Center Philadelphia, PA

Event Staff

• Provide the primary level of guest assistance in the seating area.

• Have a thorough knowledge of building policies, procedures and event requirements.

• Provide access control, crowd management and ensure the venue is safe for guests.

• Provide guests with directions or other venue information.

• Act upon all comments/ complaints in a prompt and Friendly manner.

• Ensure a safe and fun environment for all guests, staff and performers.

2009 – 2010 Main Line Honda Wynnewood, PA

Lot Attendant-Assistant Manager

• Managed four different dealership car lots (used and new cars).

• Logged inventory of arriving and sold cars into dealership data system.

• Drove and parked requested cars for customers and car salesmen test drives

• Transported cars to different dealership locations.

2008-2009 TD Bank Philadelphia, PA

Bank Teller

• Processed savings and checking account deposits and withdrawals.

• Handled money wire transfers.

• Handled issues with coin counting machine.