Customer Service Administrative Assistant

Vanika Vaughn

**** ******* **. ****** ****** Woods, Michigan 48236 313-***-**** ***********@*****.***

Profile

A results- orientated Administrative Assistant with the ability in assuring consistently high levels of productivity and customer satisfaction. Proven ability in developing and administering budgets, analyzing opportunities to increase productivity and efficiency while reducing expenses with internet related projects. Proactive trouble shooter with superior interpersonal skills to develop and maintain rapport with clients and management on all levels. Solid administration, organization and supervisory capabilities with background encompassing knowledge of employee training and team development. Software expertise includes Microsoft Office , Lotus Notes, QuickBooks, Peachtree and an extensive knowledge of the internet. Core Competencies Include:

Contracts and Negotiations Medical Recordkeeping Customer Service

Account Development Administrative Management Systems Projects

Professional Experience

Sew Ettiquette -- Instructor 10/2010 - Current

Grosse Pointe Woods, MI

Advantage Heath Centers --- Medical Administrative Assistant 11/2007 - 10/2010

Detroit ,MI 48201 Input data into Operating System

Train students and potential employees

Provide Quality Customer Care

Appointment Setting

Patient Education

Multi- line phone operator

Proficient in C-snap, Chorus, VODI, and Medical Billing programs

Medical Record Department clerk

State Farm Auto Insurance Company --- Medical Assistant /Healthcare Manager 07/1999/ 02/2004

Keego Harbor, MI 48320 Executed daily operations of patient care

Negotiated leases and ordered supplies

Procured information needed for continuity of care

Trained staff in patient care and enforced policy and procedure

Scheduling and Billing

Helm inc. --- Call Center Representative 09/2000 - 02/2002

Highland Park, MI 48202 Executed daily operations of network systems

Warranty resolution

Customer Satisfaction

Training coach

Assisted sales

Successfully handled Inbound multi - lined calls

Problem Resolution

Answered inquries via email/ phone

Sam’s Club --- Customer Service Representative 06/95 - 03/2002

Roseville, MI Conversed, negotiated and corresponded with customers and Companies

Successfully handled problem resolution

Customer Care

Quality Assurance

Education

Medical Administrative Assisting

2008 Everest Institute Detroit, MI

Diploma

Manicuring

2002 Clintondale Adult Education Center Clinton TWP, MI

Diploma

Medical Billing

2000 Clintondale Adult Education Center Clinton TWP, MI

Diploma

References Available Upon Request

Extracurricular Teaching and Community Outreach

Activities

Awards received Maintained the President’s/ Dean’s list throughout my academic career

Employee of the month

Perfect attendance awards

Contact this candidate