Customer Service Sales

OBJECTIVE

To secure a supervisor role in career counseling.

EDUCATION

Master of Science, Mental Health Counseling

Bachelor of Arts, Liberal Arts

Mercer University

Columbia College

Atlanta, GA

Chicago, IL

July 2012 August

1998

COUNSELING SKILLS:

Play Therapy, Group Therapy, Family Counseling, Crisis Intervention

Counseling, Teen & Adolescent Counseling, Adult Counseling, Children

Counseling, Career Counseling

COUNSELING WORK EXPERIENCE

Children's Center for Hope & Healing,

July 2011-July 2012

Sexual Abuse Therapist Intern, Gainesville, GA

. Provide psycho-educational counseling for sexually abused women and

teens.

. Collaborates with counseling team in developing innovative

techniques and therapies for clients.

. Creator and co-facilitator of parent child abuse sexual workshop

class for parents.

. Providing therapy to sexual abuse survivors & sexually abused

children, adolescents, teens based on a cognitive trauma-focused

model.

. Provides family counseling to families of clients in crisis.

. Developed and established the first parent education support group

and associated 6-week lesson plan educating parents on child sexual

abuse, safety, prevention, and how to help heal their children who

are victims. Co-leads 2 groups 6-8 members on a bi-weekly basis.

Parent group is DFCS mandated in Forsyth County.

. Created a handbook for future interns as part of the Women Services

department.

. Trains incoming interns as part of the Women Services department.

. Maintains a caseload of 16-18 individual clients throughout the

internship experience consisting of children ages 3-11, teens ages

12-14 and female adults' ages 18+.

. Monthly collaborates with Hall County legal teams, schools, DFCS,

county districts & courts in staffing cases.

. Assists in building liaisons between the Center & community

resources.

. Attends forums & workshops dedicated to population base to enhance

professional development.

. Collaborates and consults with counseling team in developing

innovative techniques & therapies for client base.

First Family Community Service

April 2009 - August 2009

Intern, Chicago, IL

. Researched and assisted in writing grant proposal used to fund

local programs.

. Recorded all records pertaining to the cite for Department of

Children and Family Services system.

. Assisted with extracurricular activities for afterschool programs.

City of Tallahassee

June 2002 - August 2003

Summer Camp Counselor, Tallahassee, FL

. Created and developed daily activities for children of different

age groups.

. Implemented and managed new life enrichment programs such as

television shows and field trips.

. Supervised and trained a team of 10 counselors as needed.

WORK EXPERIENCE

Dyson, Inc.

December 2009 - April 2012

Demonstrator/Trainer, Atlanta, GA

. Conducted planned demonstrations of products and trained employees

on new technologies.

. Increased sales by over 60 percent over two-year period within

northern Atlanta region.

. Analyzed sales, reported data, participated in forecasting,

identify trends, and evaluate key promotional initiatives.

. Participated in monthly reporting and forecast cycles to produce

reports for management to understand costs and performance.

Dyson, Inc.

January 2008 - August 2009

Customer Service Representative/Trainer, Chicago, IL

. Responsible for training a class of 5-10 new customer service

representatives each month.

. Empowered to handle escalated customer inquiries using various

techniques with the end-goal being complete customer satisfaction.

. Analyzed customer's situation by breaking it into smaller pieces,

or tracing the implications of a situation in a step-by-step,

causal way.

. Surpassed minimum expectation of receiving 60+ phone calls daily

while troubleshooting with customers via phone and email.

. Increased sales via inbound phone calls by 50 percent.

Hewitt Associates

February 2005 - June 2007

Health Benefits Analyst, Lincolnshire, IL

. Demonstrated strong ability to identify, analyze and solve problem

for customer resolution.

. Handled escalated calls related to health benefits, payroll, policy

and procedures, and health plans.

. Researched customer detail questions by using online databases such

as PeopleSoft and Lotus Notes.

. Implemented standard procedure for increasing call quality, team

builder, and editor of team web monthly newsletter.

. Trained colleagues on new technologies.

COUNSELING ACTIVITIES:

PREPARE-ENRICH Facilitator July 2012

Premarital counseling, marriage enrichment, couples therapy,

marriage mentoring and marriage education.

CCPS-Sponsored Atlanta Research Conference (Mercer University)

Presenter on Child Sexual Abuse April 2012

Mercer University Study Abroad, Holland (Leiden)

Study narrative therapy techniques & interventions

May 2012

used in Dutch culture. Expand my knowledge in counseling

and diverse populations.

LPCA (Licensed Professional Counselors Association of Georgia)

Presenter on Child Sexual Abuse at the 24th Annual Convention

June 2012

Chi Sigma Iota (International Honor Society for Counselors)

Member

Spring 2010-Present

SAO (Student Affiliate Organization)

Member August 2009-

Present

ACA (American Counseling Association)

Member August 2009-

Present

OTHER LEADERSHIP AND EXTRACURRICULAR ACTIVITIES:

National Hook-Up of Black Women, Inc. (North Atlanta Chapter)

Founder/Treasurer April 2012-

present

Visitation Scholarship Program

September 2006 - August 2009

Career and college advisor to graduating seniors

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