Customer Care Representative

** ******** ****** *** * • WATERVILLE, ME *****•CELL 207-***-**** ********.*****@*****.***

DANIELLE BRAGG

OBJECTIVE

I am seeking employment to further my experiences in the work force. I love working with the public and feel that my past work experiences and education have given me the qualities to excel in any finance or customer service related position. I am dedicated to my career, committing myself to achieve excellence for your company.

WORK OF EXPERIENCE

December 2009- June 2010 Stewart Staffing LLC Portland, ME

Independent Contractor- Sales

• Place orders for customers; Up-sell largest quantities, auto-ship, and other products and add-ons.

• Demonstrate knowledge of products and adhere to privacy of customer’s billing and shipping information.

July 2008- October 2008 T-Mobile USA Inc Oakland, ME

Customer Care Representative

• Deliver world class customer service and build customer satisfaction and loyalty.

• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

• Provide effective and timely resolution of a range of customer inquiries with one-call resolution.

September 2005 - July 2008 Franklin-Somerset Federal Credit Union Skowhegan, ME

Teller/Member Service Representative

• Balance and maintain a daily cash drawer, open and close various types of personal and business accounts.

• Paying important attention to fine details to ensure the proper accounts and amounts are being inputted.

• Knowledge of Federal Laws pertaining to a Credit Union and its Charter.

• Member of the Cross-Functional Team that helped implement plans to boost team moral.

July 2003 - January 2005 Rockland Federal Credit Union Rockland, MA

Teller/Member Service Representative

• Balance and maintain a daily cash drawer.

• Open and close various types of personal and business accounts.

• Increase Member loyalty by cross selling various products and services to benefit each individual.

• Knowledge of Federal Laws pertaining to a Credit Union and its Charter.

EDUCATION

I am currently enrolled at Kaplan University for an Associates of Applied Science in Accounting.

I graduated from Carver High School in 2004 with a 3.45 GPA. I was an honor roll student, active in student council, peer mediator, and chorus. I took one year accounting, two years culinary, as well as a mentor and teacher’s assistant for culinary. I also took Microsoft office classes, and a member of the newspaper and year book.

EXTRACURRICULAR ACTIVITIES

Big Brothers Big Sisters Bowl-a-Thon March of Dimes, Ending Hunger in Maine, Holiday Stroll (Skowhegan)

REFERENCES

References are available on request.

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