Customer Service Manager

Marvin M. McLaughlin

***** ******** ******

Garden Grove California 92840

Phone: 714-***-****

Email: ************@*********.***

OBJECTIVE: To obtain a position in Supply Chain Management in a progressive growing company.

QUALIFICATIONS

Over 17 years of Materials experience dedicated to achieving profitability and delivering outstanding customer service. Extensive background includes international planning, improved on-time deliveries, and successful software implementations. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position with the opportunity for professional growth.

PROFESSIONAL EXPERIENCE

2008 March 2012 Senior Planner, Coast Sign

• Responsible for planning and expediting orders within manufacturing utilizing MAS500 software.

• Created a manual EXCEL based Master Production Schedule to better ascertain capacity constraints in manufacturing and to aware management of possible roadblocks.

• Coordinating with suppliers, customer service, freight haulers, customers and installers for the completion and installation of each customized sign.

• Communication with sales and project management regarding current orders and future capacity.

2001- 2008 Production / Inventory Control Manager, Carson Old Castle

Responsible for Planning, Warehouse operations, Shipping and Receiving functions in structural foam molding plastics operation.

Accomplishments:

• Developed and Implemented Planning tools to eliminate missed and or late shipments resulting in 98+% on time shipping.

• Initiated and implemented a Master Production Schedule to assist

In smoothing out mfg. flow and reduce setup changes.

• Improved machine scheduling in conjunction with plant superintendent to reduce down time.

• Developed shipping report to correspond to requested ship dates.

• Improved shipping methods to improve shipping efficiency.

• Implemented Cycle count program to reduce inventory errors and correct causes.

1996-2001 Production Control Manager, Paramount Fitness

Responsible for Planning, Scheduling of Sales orders, Master production Schedule for a Fitness Manufacturer. Responsible for Powder coating, plating, outside finish operations.

Accomplishments:

• Implemented MRP utilizing IMPACT software eliminating manual work order system.

• Updated Master Production Schedule weekly in IMPACT to better

Communicate product availability to customer support staff,

Balance manufacturing hours and smooth spikes if possible.

• Coordinated both domestic and international shipments.

• Achieved plan 22 months straight.

• Improved lead-time and reduced cost for plating operations by 15%.

• Reviewed and maintained inventory levels to in accordance with company goals and objectives minimizing excess inventories.

1992-1996 Production Control Manager, CAL-STYLE Furniture

Accomplishments:

• Responsible for planning, warehouse operations, imports from Asia in a furniture manufacturing company.

• Implemented 4th shift operating software for manufacturing, Master Scheduling, and planning purposes..

• Eliminated costly physical inventory by streamlining cycle count program and proving results to accounting.

• Procured wood furniture from five Asian markets.

• Improved Machine shop scheduling with better planning and scheduling tools, helped improve internal powder coating and plating scheduling.

EDUCATION

University of La Verne Bachelors of Arts, Business Administration

Completion anticipated in 2012

Certificate of completion A.P.I.C.S courses

Completion in MRP and System & Technologies CPIM Tests

Contact this candidate