QA Tester

ANTHONY VANGOETHEM

SUMMARY OF QUALIFICATIONS

• 10+ years working closely with Information Technology staff to analyze, design and document process improvements for Circulation applications and Sybase database.

• 10+ years experience developing complex queries using SQL, SQR and MS Access to support the strategic initiatives of Circulation department management and staff.

• 7 years experience conducting unit and user acceptance testing of Circulation system enhancements and process changes.

• 5 years experience creating user guides and training end users on new or enhanced Circulation applications including Crystal Reports and Cognos tools.

• Translated business requirements into technical specifications based on end user interviews.

COMPUTER LANGUAGES/SOFTWARE

• UNIX

• Brio

• Visual Basic

• HTML

• Crystal Reports

• Cognos

• Sybase

• MS Office

• Oracle

PROFESSIONAL EXPERIENCE

The Arizona Republic Phoenix, AZ 09/1997 – 12/2008

Promoted to Systems Analyst Team Lead Jan 2004

• Documented and performed acceptance testing of Circulation Web Application ensuring design specifications are met prior to rollout.

• Prioritized, documented and reported system problems working directly with IT Development staff to identify and implement resolutions.

• Verified the accuracy and integrity of Circulation system data by performing regular system audits using SQL and Access queries.

• Quality tested new end user applications and created user guides based on design specifications.

• Assigned tasks and maintained workflow with a dynamic team of technology specialists.

• Documented performance and prepared performance reviews for team members.

Promoted to Systems Specialist Aug 2000

• Interviewed customers, gathered requirements for Circulation system applications and reports.

• Uploaded vendor files for processing and analysis.

• Established and maintained Circulation Department Intranet content.

• Responsible for training staff in the use of new reporting technologies including SQR, Query Tool and Crystal Reports.

Promoted to Information Analyst March 1999

• Responsible for training staff in the use of Excel, Access, Word and new reporting technologies.

• Prepared lessons and operating instructions for Circulation reporting applications.

• Excellent Analytical and problem solving skills.

Data Information Clerk 09/1997

• Created and maintained sales promotion and contractor billing information.

• Responsible for recording and reporting outstanding receivables for Circulation Single Copy Contractor billing.

• Responsible for accurate and timely update of sales outlets in Circulation system.

• Excellent oral and written communication and customer service skills.

EDUCATION

DeVry University, Phoenix, AZ

Bachelor of Science in Computer Information Systems - June 2004

Honors – Member Sigma Beta Delta Honor Society

Accumulative GPA 3.9

Senior Project

Designed project database, Developed an e-commerce web application implemented with ASP, VBScript, JavaScript and a Microsoft Access database. Analyzed data requirements, determined data elements and designed data-tables and relationships for project database.

Course Emphasis

• System Analysis

• Professional Writing

• Database Design

• Public Speaking

• Managerial Accounting

• Motivation and Leadership

Kellogg Community College, Battle Creek, MI

Associate in Applied Business

Course Emphasis

• Economics

• Management

• Accounting

• Applied Business

• RPG programming

• Statistics

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