Customer Service Project

Neil M. School

**** *** ** ****** ******, Henderson, Nevada 89074

(residence) - 702-***-**** (cellular) - 702-***-****

****.******@*****.***

DISTRIBUTION MANAGEMENT / PROJECT MANAGEMENT

Over 20 years of combined experience in distribution, project management, manufacturing, asset management, inventory control, and staff management. Recruitment and management of over 150 personnel; managed operating budgets exceeding $5 million annually; and established policies/procedures significantly increasing productivity, performance and overall operational profitability.

Areas of Expertise include:

• Budget Oversight and P&L Analysis • International and Domestic Distribution

• Recruiting, Training, & Staff Development • Vendor Conformance/Quality Control

• Production Scheduling/Forecasting • Facility/Equipment Maintenance

• Metrics Driven Analysis • Facility Design/Organization

• Just in Time, Minimum/Maximum & • Workplace Safety Programs

Vendor Managed Inventory Systems

PROFESSIONAL EXPERIENCE - DISTRIBUTION, MANUFACTURING, PROJECT MANAGEMENT

AIMEDIA SOLUTIONS, Las Vegas, Nevada

A privately owned media production company with a focus on kitting and fulfillment, 3PL services including inventory management, warehousing, packaging and distribution.

Plant Manager (5/09 - Present)

Responsibilities include staffing of 30 full time and temporary employees, production scheduling, materials management, forecasting, purchasing and receiving, and administration of 3PL inventory.

Accomplishments:

 Initiated a reconciliation program to align the inventory between QuickBooks and in-house warehouse management software through analysis of weekly reports.

 Developed crystal inventory reports allowing analysis of specific portions of the inventory by client, product type, and subcategories.

 Initiated weekly review procedures that included cycle counts, which increased inventory accuracy, reduced shortages and overages, and provided criteria to measure variances to the amounts on hand.

 Improved customer service through interaction with clients, creating reports while managing each project through the receipt, fulfillment and distribution cycle.

B2 DEVELOPER SERVICES, Las Vegas, Nevada

A privately owned consulting company that specializes in expediting land development projects from concept design through building permits.

Project Coordinator (6/04 - 11/08)

Performed diverse project management activities including: generating initial project parameters/scope, creating project schedules, expediting permit processes, conflict resolution/communication by facilitating collaboration between developers, engineering firms and municipalities.

Accomplishments:

 Reduced developers’ planning timeline through comprehensive research of municipality/master developer design guidelines and development code, and identifying applicable variances/waivers for resolution.

 Developed inventory control tracking systems providing location and status of building permit plans, maps and improvement plan redlines/checkprints enhancing multi-tasking and precise project management by project coordinators.

 Created project-tracking systems to be downloaded into processors’ cell phones enabling immediate access to multiple project updates.

Neil M. School (Page 2)

IMPACT BUSINESS SERVICES, Las Vegas, Nevada

Aggregate company operating mobile crushing facility and distribution service.

Special Projects Manager (11/03 - 6/04)

Managed a myriad of projects providing cost analysis, schedule preparation, coordination between professionals and government/municipal employees.

Accomplishments:

 Managed cross functional-teams and provided financial analysis with project implementation schedules.

 Prepared standard operating procedures and job descriptions of various departments by assessing current practices; including oversight of the safety program ensuring adherence to OSHA and MSHA regulations.

CPI CORPORATION, Las Vegas, Nevada (cpicorp.com)

Photo finishing company manufacturing photographs for over 1000 Sears Portrait Studios.

Production Manager (4/99 - 3/03)

Recruited, hired, trained, and managed up to 150 employees including department supervisors, full-time/part-time and temporary employees with an annual payroll of $1.2 million. Established productivity budgets fulfilling over a million customer orders yearly estimated at over $60 million in retail sales from over 200 studios nationwide. Managed an operating budget of $3.5 million annually and equipment valued over $1.9 million.

Accomplishments

 Implemented a database system to track equipment malfunctions and employee errors; refined methodologies utilizing RF production software and database to monitor employee quality/productivity goals increasing productivity by 9%.

 Reduced percentage of total errors reported from studios by 5% during tenure, consistently attained lowest ratio of errors in all photographic labs in U.S. and Canada.

 Established a minimum/maximum inventory system reducing the overall inventory, increasing inventory turnover, eliminating overnight shipping of parts and decreasing repair time. Management of all inventory items including time-sensitive inventory of 8.5 million feet of photographic paper at $1.2 million annually.

 Coordinated directly with Studio Managers resolving quality and delivery issues and collaborated with District General Managers ensuring customer satisfaction and company goals were met and/or exceeded.

LASSEN ART PUBLICATIONS, Las Vegas, Nevada (lassenart.com), Las Vegas, Nevada

Fine art and collectibles company with a chain of retail galleries and wholesale art brokers.

Operations Manager (1988 – 1999)

Managed staff of up to 60 employees and supervisors in purchasing, order entry, customer service, shipping and receiving, warehousing, and quality control with an operating budget exceeding $5 million annually.

Accomplishments:

 Managed work in progress and finished goods inventories and coordinated distribution and fulfillment activities of vendors and satellite distribution centers.

 Initiated continual improvement environment to identify and reduce waste and improve distribution process through review of measurable data related to existing operations procedures, policies, and processes. Initiated and implemented new software system for purchasing, order entry, and inventory control. Developed and implemented use of a database system for fine art serial number inventory and sales data.

 Implemented cost-effective systems to reduce operating expenditures through staff development, increased inventory turns through purchasing policies, and reduced shipping costs through contract negotiations.

EDUCATION AND TRAINING

 Highland College – Freeport Illinois – 1980

 Computer Software – PC literate and proficient in QuickBooks, Microsoft Project, Word, Excel, Access, and Outlook.

 Great Plains Accounting/Operations modules. Lawson inventory module.

REFERENCES

Available upon request

Contact this candidate