Manager Customer Service

Jason D. Smith

***** ******* ****** **., *********, TN. 38002

901-***-**** Home

901-***-**** Cell ***************@*****.***

Progressive 15+ year career at Fedex Ground with operational expertise in a dynamic Logistics network and a highly automated Distribution system. Oversaw all operations of one of 19 Districts in the Fedex Ground network, which included managing a $160 million budget/year to pick up and deliver 300K packages per day. Over 10 years experience in Distribution Management in a Hub environment, with upwards of 50 managers, 600 employees and 300K packages processed daily. Maintained an award winning career by improving customer service and satisfaction levels, while maintaining increased revenues and profit margins.

Professional Experience

STAR Concrete Pumping Co, Houston, TX. 2011

Vice President/General Manager

Company filed Chapter 11 on July 27th. Position eliminated.

Responsible for all day to day and strategic Operations and Sales of 6 branches operating with 65 concrete pumps and 70 employees.

Managed fiscal responsibilities of a $12 million per year budget and through extensive cost control measures and sales management, brought STAR to profitability in month one.

Increased revenue by 25% percent in 4 months even though construction is down 15%.

Implemented strict Safety programs to reduce accident and injuries including safety meetings, operator safety audits and follow up. No major accidents or injuries in my tenure.

Fedex Ground, Memphis, TN. 1988-2011

District Managing Director of a 5 state geographic area.

Responsible for all P&D, Linehaul, and Dock operations of 19 local stations and one hub operation within the Mississippi Valley District with 20 direct reports at station senior management level and a district staff of 5 including Engineering, Quality, Dock, Safety, and HR Management.

Stations ranged from 5K packages handled per day to stations that handled 100K packages per day with 150 employees and 330 independent contractors. The Hub Distribution operation handled 300K packages per day with over 50 managers and 600 employees.

Managed fiscal responsibilities of a $160 million per year budget and never exceeded budget in the six years as Director.

Built strong customer relations through teamwork with the sales team, which resulted in 25% growth in package volume from 2007 to 2011.

Skilled in managing major crises as part of the Code Red Emergency Team, as the district experienced many natural disasters including Hurricane Katrina during tenure.

Successfully managed district re-organization change over the last year, which resulted in 5% less staffing, but no management lay-offs or turnover.

Strategic planning for long term district success and continuous development of managers through extensive use of Performance Management Programs and Training Compliance. District ran 97%+ in training compliance while developing and promoting its own talent.

Jason D. Smith ***************@*****.*** Page 2

Developed pre-audit checklists, district audit teams, mentoring programs, and training procedures for managing the district's business control processes that received a perfect business compliance audit in 2009.

Strengthened employee and contractor engagement in the District and reduced turnover by 10% and had one of the best employee surveys in the company in 2009 with 90% positive survey question response.

Achieved Best District in the company in 2010.

Presented with the company's Five Star Award in 2010.

Golden Van Award for superior P&D performance in 2009.

Exceptional District Internal Audit in 2009.

Received President's Safety Award in 2005, 2006, and 2008.

Senior Hub Manager, Charlotte, NC. 2002-2005

Responsible for hub and linehaul operations for the 5th largest hub in the ground network with over 500 employees to process over 250K packages per day and a budget of $20 million per year.

Managed all operational and administrative processes and received perfect audits from Internal Audit and OSHA.

Along with being one of the safest hubs in the company with over 30K hours per injury, the operation was managed with the utmost quality, excelling in misload frequencies of 1000+ and loss/damage claims of 2.5 per day.

Achieved Hub of the Year for the company in 2004.

Presented with the company's Five Star Award in 2004.

Assistant Sr. Hub Manager, Ft. Worth, TX. 1999-2002

Terminal Manager, Augusta, GA. 1998-1999

Sort Manager, Atlanta, GA. 1995-1998

Operations Coordinator, Atlanta, GA. 1993-1995

Package Handler, Knoxville, TN. 1988-1993

Worked at RPS/Fedex Ground to provide 100% of tuition from 1988 to 1993.

Education/Training

University of Tennessee, Knoxville, TN.

B.S. In Business Administration

Major: Logistics and Transportation

Duquesne University, Pittsburgh, PA.

Executive Leadership Training 2008

Fedex Training courses in Quality Driven Management, Presentation Skills, various leadership courses pertaining to independent contractor and employee management.

AMA courses in Time Management and Communicating Effectively.

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