Customer Service Manager

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Tamara Ann Yarbrough 1544 Maurice Lane # 32, San Jose, CA 95129

Phone 408-***-**** ***********@***.***

Professional Overview

Professional Assistant with many years of experience in supporting executives and companies in Santa Clara County. A person you can depend on that is efficient, accurate and a go getter at all times. Self-starter highly motivated with excellent organizational skills and a people pleaser. Has the ability to juggle many tasks, research, international experience, supports our local community, proactive in a green environment.

Expertise:

Office Management- Skilled at handling multiple responsibilities, exceptionally organized, highly motivated, flexible and detailed oriented. Supervise, train and scheduling of staff and field staff for daily shifts. Time management is implemented in my daily routine. I resolve complex problems in a professional manner and meet deadlines. Ability to support and research team in meetings, presentations, and events.

Finance- Experience with accounts payable/receivables, invoicing, collections and returns, payroll, bank reconciliation, billing, insurance claims, job costing, month end reporting, expense accounts, generate daily computerized income reports with a detailed breakdown of all areas of operations. Most accounting software savvy and works with CPA.

Human Resources- Experience in developing, implementing and training in safety policies and procedures, hiring, exiting, drug testing, background checks, and updating employee personnel files. Researching and keeping up to date records for employee hiring and benefits packets, employee handbook and changes in policies and procedures as needed for the company and California local and state laws.

Customer Service- Many years working with people in a variety of different types of environments. Ability to communicate and listen and relate to customer’s thoughts and feelings, offer assistance, and handle stressful situations.

Skills:

Computer- Windows, Mac, Microsoft Word, Excel, PowerPoint, QuickBooks, Peachtree, Veri Cash, Paychex, , E-mail and Internet software applications.

Experience:

Speech Morphing Systems Inc., Campbell, CA 03/05/2011 – 03/24/2012

Office Manager / Executive Assistant to CEO

Preformed all duties asked while overseeing the startup business for CEO. Created filing system, databases, researched and processed and recorded corporate accounts. Troubleshoot and assisted all departments in projects, meetings and approval presentations. Saving money was my expertise with vendors and local businesses that I have used for several years. Supported CEO’s personal and family life including hosting international co-workers, clients / CEO’s driver, office supplies guru/ office cleaner, carter and event / off site organizer, and 24/7 on call/ email assistant to everyone.

Randall’s Inc., Austin, Texas

Assistant Food Service Manager 05/2010- 01/2011

Managed Deli departments inventory, distressed, ordered daily food and supplies, cooked and prepared food, ordered holiday food, packaged and displayed food for sales floor.

Safeway Inc., San Jose, CA

Office Clerk / Assistant Manager Food Service 10/2008-04/2010

Perform opening and closing record keeping procedures and customer service problems. Balanced and set up register tills, safe inventory, answered phones, and sorted mail.

Select Staffing, Fremont, CA

Administrative / Office Assistant 12/2007- 03/2008

Supported CEO and CFO in converting a twenty-year-old accounting system (Timesheets) to an online system called Unanet that streamlines with QuickBooks software. Created and updated filing system, recorded keeping, data spreadsheets and payroll files.

Talisman Networks Inc., San Jose, CA 01/1999- contract based 06/ 2006

Office Manager/ Co-Owner

Assisted and supported CEO in creating a startup business in the telecommunications industry. Recorded keeper, H.R. duties, created databases, spreadsheets, files, policies, generated reports, travel, expense reports, A/P, A/R, and corporate accounts.

National Construction Rentals, San Jose, CA 03/2003 -09/2003

H.R and Payroll Administration – Northern Region,

Responsible for implementing corporate policies and procedures, coordinated Training Center Classes. Duties were hiring, database, files, quarterly meetings, liability claims and risk management. Oversaw travel arrangements including clients and travel expense reports, corporate events, and employee picnics.

Education: De Anza College, Cupertino, CA - Certificate in Administrative Assistant in Business Technology

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