Customer Service Rep

DEBRA ZIMMER

*** **** ****** **

Salem, Or. *****

Phone: 503-***-****

*******@*****.***

CAREER SUMMARY

Mortgage Loan Officer and Personal Banker with more than twelve years experience in representing

mortgage corporations, business development, ensuring that the financial centers provides the public

with banking services, credit decisions and service for consumer and commercial loans; promoting

growth through the development of deposits, assets, fee-based services and the development and

retention of new and existing customers; originating mortgage loans, home equity loans including

obtaining applications as well as coordinating and assisting in the processing and closing of loan.

Highly motivated sales associate with extensive customer service and sales experience.

• Operations analysis

• Account maintenance

Procedure and process review and

development

•

• Financial reporting

• Bank reconciliations

• Experience with conflict resolution

• Interviewing experience

• Negotiation skills

• Complex problem solving skills

• Employee coaching

• Product development

Proficiency with Microsoft Office Suite and

web-based reporting tools

•

Perfectly resolved conflicts between the

public and the bank and maintained client

rapport

•

• leadership qualities

• Endeavor for constant excellence

• Needs assessments

• Strategic planning

• Customer targeting

Umpqua bank December 2006 to Current

Universal Associate

Consistently meet and exceed profit, deposit, and loan sales goals as defined by the Regional

Manager.

•

Adhere to and comply fully with and all policies and procedures related to internal and external

rules and regulations, particularly those established by State and Federal Law.

•

• Supervised retail operations and work flow to become familiar with the functions of all positions.

Counsel high new-worth individuals and corporate clients with regard to investment

opportunities, risk analysis and monetary returns.

•

• Participate in community events to position the bank as a leader within the territory.

• Uncommon ability to build quality customer relationships.

• Reviewed files, records and other documents to obtain information and respond to requests.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of

bank transactions.

•

• Accessed computerized financial information to answer questions related to specific accounts.

• Complied with federal, state and company policies, procedures and regulations.

HSBC January 2005 to October 2007

Loan Officer

Salem, Oregon

Education

Execute effective mortgage marketing plans to meet and exceed agreed upon Mortgage production

goals

Provide mortgage clients sound mortgage advice based on a full understanding of client needs.

Counsel corporate clients and high net-worth individuals

Maintain a complete and thorough knowledge of Mortgage Strategies, Policies and Procedures, as

well as secondary market investor guidlines.

WASHINGTON MUTUAL December 2000 to December 2005

Teller, New Accts. Representative

Directed daily operations for a retail bank including branch sales, business development, customer

service, and credit analysis.

Reconciled and reported discrepancies found in records.

Complied with federal, state and company policies, procedures and regulations.

Reviewed files, records and other documents to obtain information and respond to requests.

Communicated with customers, employees and other individuals to answer questions and explain

information.

Trend Business College 1988

Para-legal Secretary Medical Secretary Childhood Development

Salem, Oregon, us

Dean List

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