Client Relations Manager, Account Manager

QUALIFICATIONS PROFILE

Highly competent management professional equipped with persuasive communication and strong deal-closing abilities. Focused and results driven; with in depth experience in developing effective plans to provide quality customer service. Demonstrate expertise in identifying needs and implementing viable solutions to generate substantial revenue growth, long term profitability, and account retention.

KEY STRENGTHS

- Leadership and Supervision - Account Management - First-rate Customer Service

- Analysis and Strategy - Relationship Building Skills - Project Management

- Strong Presentation Skills - Effective Team Player - Problem Resolution

- Proactive and Dedicated - Strong Work Ethic - Positive Attitude

PROFESSIONAL EXPERIENCE

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Armstrong Relocation - Carrollton, Texas

RELOCATION CONSULTANT APR-DEC 2008

- Successfully sold to 40 percent of prospects through effective utilization of strong communication skills

- Conducted cold calling and cultivated productive relationships with prospective clients to facilitate sales of relocation services

- Proactively involved in various networking lunches, dinners, joining committees, and other activities throughout Dallas

- Utilized effective prospecting strategies to capitalize on new business opportunities, accelerate expansion, and improve profit contributions

Milliman Inc. - Dallas, Texas

IMPLEMENTATION ANALYST JAN 2007-APR 2008

- Contributed in sales proposals and final meetings to develop successfully strategies that would generate profitable results

- Maintained communication with clients to ensure completion of implementation tasks including coding pension calculator on in-house system, reviewing and reconciling client data, and resolving problems

- Rendered client support while ensuring utmost satisfaction; updated exterior programs and created reports to adhere with company service level standards

- Functioned as primary point of contact to ensure appropriate interpretation of client’s pension plan and maintained target “go live” date

- Responded to requests for proposals to give estimated time and cost of projects; held responsible for Regression Tester of all clients to ensure system stability and track the quality of its output

PENSION ANALYST AUG 2005-JAN 2007

- Managed pension plans and functioned as client manager working closely with clients to provide highest level of satisfaction

- Ensured compliance with federal regulations on providing population statements on regular basis

- Assisted in training new employees on how to interpret pension plans and learn system to improve knowledge and performance as analyst

- Provided efficient performance in completing large-scale projects, reconciling trust accounts and maintaining effective communication with clients

OTHER EXPERIENCE

Texas Woman’s University - Denton, Texas

TEACHER ASSISTANT - 2004-2005

Dallas Cowboys Pro Shop - Denton, Texas

STORE MANAGER - 2003-2004

Steve Cook & Co, Realtors - Pottsboro, Texas

LICENSED REAL ESTATE ASSOCIATE - 1998-1999

EDUCATION

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MASTER OF SCIENCE, MATHEMATICS WITH AN EMPHASIS IN STATISTICS

Texas Woman’s University - Denton, TX

BACHELOR OF SCIENCE, MATHEMATICS WITH MINOR IN COMPUTER SCIENCE

Texas Woman’s University - Denton, TX

ASSOCIATE OF SCIENCE, GENERAL STUDIES

Grayson County College - Denison, TX

ACTIVITIES

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Young Professionals of Dallas

Hearts and Hammers - Court Appointed Special Advocate (CASA) - Adopt a Highway

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