Customer Service Sales
Resume:
Shanteria Simpson
Hampton, GA 30228
*********@*****.***
Objective:
Seeking a challenging position where I can utilize my abilities developed through my experience and education with the opportunity for professional growth based on performance and my dependability.
Education:
January 2007- I am seeking an Associate’s Degree in Business Administration at Georgia Perimeter College in Clarkston, GA.
May 2002- College Preparatory Diploma at Henry County High School
Experience:
2/2011-present
Dept of Revenue(Data Entry)
I worked as a data transcriber inputting tax information into the system.
I had to examine the manual tax forms to make sure what was in our system matched what was provided on the the tax form.
7/2010-1/2011
Freds(fashion apparel expert)
I rung up sales transactions for customers.
I had to coordinate all of the clothing that came in freight as the seasons changed.
March 2009-November 2009
Sourcecorp(Data Entry Specialist)
I entered alphanumeric information in fields of medical claims for Blue Cross Blue Shield.
I overlooked the medical claims for any errors that may have occurred during the scanning process.
Create and maintain manual and computerized records.
Perform routine analysis and calculations in the processing of data for recurring internal reports.
Research information, compile statistics, gather and compute various data.
Resolve internal requests for adjustments on applications.
Prepare documents and compose routine correspondence as required.
Located and corrected data entry errors, and reported them to supervisors.
December 2008-March 2009
Express Employment Professionals(Front Office Coordinator)
I greeted applicants as they walked through the door.
I performed general clerical duties such as faxing, filing, copying, and scanning.
Maintained all of existing and past applicants files into company’s database.
I was a salesperson if needed to make sales calls behind the desk.
I answered multi-line phone calls behind the desk.
Received and made outbound phone calls daily.
September 2008- November-2008
TSI Logistics(Data Transcriber)
Review, verify, and assess applications and support documents in accordance with established guidelines to follow-up on missing or deficient information.
Relay and discuss status of application.
Review applications and transcripts with respect to current eligibility of applicants, applications, records and evaluations.
Initiate, code, review and process applications.
Establish and maintain logs, filing, and recordkeeping systems and ensure that all records are complete, accurate and up-to-date.
Perform data entry and maintain various computer databases.
Compose, prepare and ensure timely responses to a variety of written requests.
I verified accuracy of data, compiled spreadsheets by combining data from various systems.
July 2007- February 2008
Sourcecorp(Data Entry Specialist)
I entered alphanumeric information in fields of medical claims for Blue Cross Blue Shield.
I overlooked the medical claims for any errors that may have occurred during the scanning process.
Create and maintain manual and computerized records.
Perform routine analysis and calculations in the processing of data for recurring internal reports.
Research information, compile statistics, gather and compute various data.
Resolve internal requests for adjustments on applications.
Prepare documents and compose routine correspondence as required.
Located and corrected data entry errors, and reported them to supervisors.
November 2004- July 2007
Radioshack(Sales Associate)
Evaluate wireless telecom needs and recommend products and services based on customer requirements.
Deliver sales presentations and demonstrations to maximize sales performance.
I documented customer’s information and contract within the company’s system.
I performed general clerical duties such as filing, faxing, copying and scanning.
I performed other general duties such as taking inventory, cash handling, and troubleshooting issues with the cellular phones.
I also did payroll and made nightly deposits.
Maintain excellent customer service skills and a proven record as a top sales performer.
I managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.
Interfaced with vendors concerning pricing availability, damaged product, buy-bucks, and special orders, and assisted customers with all store products and general promotions in the store.
Handled all cash registers responsibilities (Cash/Credit)
I Stored, priced, and reorganized merchandise.
Tallied and matched against productivity of sales for the evening.
Honors:
Who’s Who Among High School Students
Certified Customer Service Specialist
Skills:
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Key 10,000 ksph
POS
Strengths:
Highly motivated, perform difficult tasks under time restraints allotted. I have strong leadership and communication skills, as well good attendance and solid computer skills.
References:
Available Upon Request
Contact this candidate