Technical Support Engineer
Resume:
Christian, John P
Beaverton, OR 97007
Mobile: 503-***-****
Evening Phone: 503-***-****
Email: ****.*.*********@*****.***
Country of citizenship: United States of America
Registered for Selective Service
Contact Current Employer: Yes
AVAILABILITY Job Type: Permanent
Work Schedule: Full Time
DESIRED LOCATIONS US-OR
WORK EXPERIENCE Apple, Inc 8/2011 - Present
Beaverton, Oregon US Hours per week: 40
Tier 1 Advisor
Help desk support for Mac Computers and Apple iPhones as an at home advisor. Primary responsibility: customer satisfaction. Met or exceeding goals for call customer satisfaction, technical accuracy, call handling time, and call logging accuracy.
Affiliated Computer Services, Inc 12/2010 – 7/2011
Tigard, Oregon US Hours per week: 40
Tier 1 Advisor
Help desk support for Mac Computers and Apple iPhones in a call center environment. Primary responsibility: customer satisfaction. Met or exceeding goals for call customer satisfaction, technical accuracy, call handling time, and call logging accuracy.
Intel Corp. 9/2000 - 10/2010
Hillsboro, OR US Hours per week: 40
Technical Marketing Engineer – Technical Sales Support
Member of the senior executive demo team supporting Intel execs including the president around the world with technology demos and on stage presentations. Technical lead for Intel booth at the 2008 CES trade show overseeing 87 demonstrations from 12 teams and coordinating with all external customer partners (won 1 Division Recognition Award [DRA] for show management, and 1 for technical demonstration innovation, plus the Intel booth won the Best in Show award that year). Managed cross-cultural and cross-discipline project teams winning awards and team recognition for onstage technical demonstrations. Won 4 other DRAs for Technical Sales presentations, technical demonstrations on stage with senior Intel execs, and trade show management. Directly supported Microsoft, Thompson Electronics and various smaller set-top box developers by troubleshooting, logging, and delivering technical solutions and onsite support. Provided onsite support for pre-release product field trials and focus groups at Proctor and Gamble. Taught various technical classes on Intel products including optimized Server LAN solutions and hand held computers. Provided class room curricula and published Tuning guides for Intel white box Server products including cluster server optimization. Submitted and was awarded a US Patent for set-top box tuner bus design.
WORK EXPERIENCE Forest City Trading, for Comsys 1/1999 - 1/2000
CONT. Tigard, OR US Hours per week: 40
Desktop Customer Support
Provided at the desk technical trouble shooting and support for desktop / laptop computers, Ethernet switches, Ethernet routers, network printer support, general internal network issues, and Microsoft server administration.
Consolidated Freightways, for Comsys 1/1998 - 1/1999
Portland, OR US Hours per week: 40
Desktop Customer Support
Provided at the desk technical trouble shooting and support for desktop computers, Ethernet switches, Ethernet routers, General internal network issues, and Microsoft server administration, installation, and management. Was the only one able to trouble shoot and install a OS/2 based multi-modem communications link to the companies IBM mainframe computers. This project was attempted 4 times previously.
Mentor Graphics 1/1994 - 1/1998
Portland, OR US Hours per week: 40
Desktop Customer Support – Application Server Administrator
Provided at the desk technical trouble shooting and support for desktop / laptop, Mac and PC computers. Team lead for Mac to PC migration project. As Microsoft Exchange Server administrator, I managed the migration of the entire company from several previous mail servers to Microsoft Exchange. As Microsoft Exchange administrator I provided level 3 support for the most serious customer issues; escalating to Microsoft’s engineering department and working through the delivery of final solutions.
Tektronix 1/1993 - 1/1994
Portland, OR US Hours per week: 40
Desktop Customer Support – Macintosh
Provided at the desk technical trouble shooting and support for desktop / laptop, Mac computers. Covered all Tektronix facilities in the Portland area with Mac computer support. Provided OS and mail migration support for new groups on the Beaverton Campus.
EDUCATIOM Computer Career Institute
Portland, Oregon US
Technical Degree - 10/1971
Major: COBOL, Basic, FORTRAN
GPA: 4.00 out of 4.00
JOB RELATED Microsoft Server Software, Cisco Router and Switch configuration,
TRAINING Microsoft Office, Microsoft Exchange Server
AFFILIATIONS Oregon Electric Vehicles Association – Chairperson (volunteer position – non-profit)
REFERENCES Victor Paru Intel Demo Strategist
Phone Number: 503-***-****
Email Address: *********@*****.***
Reference Type: Professional
Thom Jansen Owner: Horizon Prosthetics Labs
Phone Number: 503-***-****
Email Address: ****@**************.***
Reference Type: Professional
ADDITIONAL Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer (MCSE), A+ Certified, US Patent holder (for Intel)
INFORMATION
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