Allison Hollenbeck Resume

Allison Hollenbeck

**** ********* **** #*, *****, NE 68134, 402-***-****, *******@***.***

Objective: Service-oriented administrative assistant with thirteen years of specialized experience in customer and credit card terminal support. Dedicated to providing excellent customer service and terminal assistance. Superior record of surpassing expectations, including testing of new accounting system and training of employees upon implementation of system. Kept up-to-date with changes in technology to best serve merchants.

Experience

01/2007 - present Integrated Merchant Alliance Omaha, NE

Merchant Sales Support

Review Sales Representatives incoming merchant applications for accuracy

Key new merchant applications into Titan Application Package System in a timely and efficient manner.

Perform merchant credit card terminal trainings on the spot or when needed.

Quality assure and ship credit card equipment to new merchants.

Train new merchants, if necessary.

Provide customer service/trouble-shooting support.

Create quick reference guides for the credit card equipment that we support.

12/2002 - 10/2007 First National Merchant Solutions Omaha, NE

Merchant Application Processor

Key new merchant applications into Merchant Application Package System in a timely and efficient manner.

Validate applications for accuracy after input into Merchant Application Package System.

Assist as back up to the Merchant Training and Admin teams.

Perform merchant credit card terminal trainings on the spot or when needed.

08/2001 – 12/2002 First National Merchant Solutions Omaha, NE

Administrative Assistant - Telesales

Reviewed Sales Representatives incoming merchant applications for accuracy and delivered them to the Merchant Installation Team in a timely manner.

Ordered marketing materials and supplies for the Sales Representatives.

Provided assistance to Sales Managers when needed.

Helped coordinate Sales Days.

11/1996 – 05/2001 First of Omaha Merchant Processing Omaha, NE

Administrative Assistant

Prepared and entered new merchant applications into Merchant Application Package System.

Verified new accounts loaded onto the Merchant Accounting System.

Assisted Merchant Admin team with processing new applications.

Quality assured and shipped equipment to new merchants.

Trained new merchants.

Provided customer service/support.

Maintained daily, weekly and monthly reports.

Assisted with testing and implementation of new Merchant Application Package System designed and developed by First of Omaha. Trained employees on new system once implemented.

01/1994 – 11/1996 First of Omaha Merchant Processing Omaha, NE

POS Support Rep

Processed incoming Point of Sale requests.

Quality assured terminals before shipping.

Provided trouble-shooting and help desk assistance.

Certified merchants for American Express.

Maintained Check Service information for the Point of Sale Help Desk.

Education 08/1970 – 05/1981 Leake Academy Madden, MS

Diploma

References References are available on request.

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