Customer Service Manager

**** *. **** **. **** #F, Lakewood, CO *****•720-***-****•********@*****.***

Crystal A. Lepper

Objective

To obtain a career with a company that will allow me to enhance my personal skills and use my resources to benefit the company.

Experience

04/2008 – Present Glenwood Terrace Townhomes Lakewood, CO

Resident Manager

Leasing and marketing townhomes

Collecting and posting rent monies using Rent Manager

Managing delinquencies, preparing and delivering 3-days notices, and filing evictions

Filing paperwork and ensuring all files were complete and accurate

08/2007 – 04/2008 Ross Management Group Denver, CO

Assistant Manager

Leasing apartments

Entering bills in Yardi system

Handling and completing paperwork for section 8

Ensuring that all resident files were accurate and complete

10/2006 – 06/2007 Wells Fargo Bank Fort Worth, TX

Customer Service Representative

Answering customer questions about their statements

Canceling of accounts

Referring products to suit customers financial needs

01/2006 – 10/2006 Charter Communications Fort Worth, TX

Customer Service Representative

Answering questions about bills and programming for customers

Aided customers in trouble shooting

Collected monies from customers

06/2004 – 02/2006 Westwind Enterprises Fort Worth, TX

Community Manager

Manager of a Manufactured Home Community containing 253 sites

Collected rent monies, managing delinquencies, evictions, marketing, renting or selling homes.

Managed 4-5 people, payroll, and paying vendors.

Education

1994 Elsik High School Houston, TX

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