AMANDA PLANO

nm4zk9@r.postjobfree.com

270-***-****

Objective : To obtain a full time sales position.

Experience pertaining to position:

• 4+ years of office and administration experience

• 3+ years of personal training and exercise perscription

• 4+ years of management and supervisory experience

• 11+ years of Customer Service experience

• 6+ years of Sales experience

• 3+ years of experience with answering multiple phone lines, creating and organizing files, and providing full office support.

• 1+ year working with insurance, filing claims, sending reports, and working with case managers

• 2 years experience in recruiting, hiring, and training staff

• 2 years experience working with setting a budget and monitoring expenses

• Extensive experience with developing, presenting, and implementing new ideas and marketing programs to attract new business.

• Great attention to detail, superior decision making skills, and ability to work with wide variety of people.

Work Experience:

Admissions Counselor

Foundations Recovery Network April 2010-October 2010

• First point of contact for patients through phone or email for 100+ potential clients daily

• Sold of 30-90 day admissions to Foundations three locations in Southern California and Tennessee

• Worked with outside sales force, doctors, interventionists, and alumni to create referrals

• Coordinated pay agreements with insurance verification team and insurance carriers’ case managers

• Provided excellent customer service to patients, physicians, and families

Health and Lifestyle Coach

Gordian Health Solutions/Onlife Health September 2008-September 2009

• Assisted with daily online portal updates, researched and cataloged approved websites, and provided internet based communication and assistance to participants.

• Designed wellness programs, provided counseling, and customer service online and telephonically for nation-wide members.

• Maintained and managed 40-60 participants daily.

• Coached participants to improve their lifestyle and individual health through diet, exercise, stress reduction, and other various modifications.

Assistant Manager/Personal Fitness Trainer

Fitness Together July 2007-July 2008

• Developed, formatted, and distributed weekly news letter to all clients and subscribed businesses.

• Maintained general ledger, paid accounts, coached other trainers, and organized membership drives.

• Adjusted budget to allow for new marketing endeavors that attracted new business.

• Provided assistance with scheduling, marketing and outreach programs.

• Evaluated clients’ needs, established development plan, and provided training, coaching and motivation.

Personal Fitness Trainer

Total Woman Gym July 2006-May 2007

• Created, developed, and implemented the Race Day Run Club that attracted new clients to the business.

• Assisted with scheduling, filing, gathering paperwork, updating daily sales, and constant customer service.

• Managed a basis of 40 sessions a week, helping clients build a fitness and dietary regime.

Swim Instructor/Lifeguard

L.A. Fitness May 2006-August 2006

• Taught three sessions of swim lessons daily, participants aging from 3 years old to mature adults.

• Tested pool daily and adjusted chemicals in the morning and through out day, if needed.

• Practiced lifesaving skills and first aid skills as a lifeguard.

Lead Lifeguard

Woodbridge Village Association April 2005-August 2005

• Helped train and prepare new guards and junior guards for all duties.

• Supervised staff daily at Woodbridge Organization, including 28 pools, 3 lakes and 2 lagoons.

• Tested assigned pools daily, adjusted chemicals as needed, and provided staff assistance.

• Performed lifesaving and first aid duties.

• Provided watercraft lessons by appointment, including sailing lessons, kayaking lessons, and canoeing instruction.

Administrative Assistant

Ligon House August 2004-January 2005

• Performed administration duties such as answering multiple phones, organizing files, and collecting time sheets.

• Scheduled and conducted conference appointments with Ligon students and the Council of Aging.

• Completed various related tasks using MS Office and the university registration programs.

Administrative Assistant

Department of Design and Merchandising August 2003-May 2004

• Provided daily assistance with office management, scheduling, filing, and handling daily correspondence.

• Ordered supplies for Design Department and continually supplied all records maintenance.

• Aided professors with confidential documents daily.

Crew Leader

McDonalds Corporation May 2000-August 2003

• Managed floor crew of 12-15 daily

• Set team goals and implemented plans to keep floor crew at set marks

• Kept food order to delivery time (“turnover time”) under 60 seconds.

• Trained new crew members on all skills, including customer relations, order taking, food preparation, restaurant cleanliness, crew rotations, and stock management.

Education and Certifications:

• Bachelor of Arts in Education; BA in Kinesiology and Exercise Science – University of Kentucky

• National Exercise and Sports Trainers Association (NESTA) Certified Personal Fitness Trainer

Special Skills, Awards and Organizations:

• Experience with various software applications: MS Office, MS Excel, MS Access, MS Word, MS Word Perfect, Power Point, and Outlook Express

• Experience with various computerized scheduling and payroll software

• Excellent written and oral communication skills

• 2006 Total Woman Northridge Sales Award

• 2006 Total Woman Northridge Customer Service Award

• Employee of the month 6x at McDonalds

• Upward Basketball Coach, 2 years

• University of Kentucky Women’s Club Soccer, 4 years

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