Customer Service Administrative Assistant

ANGELA JONES *** W. ***th street • New York, NY **030 773-***-**** 212-***-**** ******.*******@*****.***

SUMMARY

I am an accounting professional with extensive expertise in the medical field. I am a reliable, hardworking individual who thrives in a team environment. I am also resourceful, self-motivated, and disciplined in the workplace. I bring a solid background not only in accounting and operations, but also in looking for ways to save the company money.

EXPERIENCE

CHICAGO CAREER TECH, Chicago, Illinois

CCT Participant, 11/1/2011 – 5/11/2012

Accretive Health, Chicago, Illinois

Internship: Medical Coding specialist

Served as medical Coding Specialist training, preparing to work with Health data application systems and electronic health information database.

DELL COMPUTERS, Buffalo Grove, Illinois

Accounting Assistant, 2006-2009

Held responsibility for processing invoices as well as identifying, researching, and resolving discrepancies. Followed up with credit department to release holds on invoices. Checked all statements for past-due invoices as well as for accuracy to make appropriate adjustments. Processed all credit memos, space maps, and organizational charts.

• Resolved problems with vendors. Ran checks on a weekly basis. Maintained payment schedule and took discounts.

• Communicated with purchasing and sales departments on a regular basis. Processed RMA returns and credit memos.

• Expedited payments, using FedEx. Provided management with appropriate month-end reports for accounts payable.

CORBETT ACCEL HEALTHCARE, Chicago, Illinois

Accounting Assistant, 2004-2006

Processed all invoices and expense reports. Reviewed past-due and delinquent accounts. Completed all credit applications. Contacted customers to resolve past-due accounts. Reviewed coded invoices and expense reports on a daily basis. Held responsibility for processing payments for doctors and parent payments for surveys.

• Processed up to 250 invoices per day and completed up to five batches per day. Checked all statements for any unpaid past-due invoices. Processed invoices as well as identified, researched, and resolved discrepancies.

• Maintained payment schedules and took discounts. Ensured timely and accurate vendor payments. Communicated with vendors and customers. Performed payroll processing for contractors on a weekly basis.

• Contributed to scheduling, problem solving, and providing customer service.

• Performed audit and code expense reports.

GENTIVA HEALTH SERVICE, Oak Park, Illinois

Administrative Assistant, 1999-2004

Provided administrative support to branch director and staff. Managed all incoming calls and transferred to appropriate department. Processed payroll, vacation pay, bonuses, and travel reimbursements. Updated agency manuals as well as copied and typed correspondence and reports. Created and distributed a variety of reports, using Excel.

• Coordinated new hire set-up and contributed to special projects.

• Organized travel and meeting arrangements as well as set up conference calls.

• Completed weekly revenue reports and maintained general files.

• Processed all invoices, sorted mail, and greeted visitors daily. Maintained all standardized operational processes.

• Ordered supplies, maintained supply inventory, and verified receipt of supplies.

EDUCATION

NORTHWESTERN BUSINESS COLLEGE, Chicago, Illinois, Business Administration, 2001-2002

TECHNICAL SKILLS

MS Word, Excel, Access, Outlook, Oracle, PeopleSoft, Quickbooks, Solomon, Windows XP, Lotus Notes, Tr

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