Clerical/Customer Service

Brenda M. Marvel

*** *. **** ****** ? South Bend, IN 46615 ? 574-***-****

*************@*******.***

Career Summary

Highly dependable individual with a wide variety of skills within the Clerical and Customer Service industries; knowledgeable in all aspects of providing the best possible customer satisfaction techniques to include providing positive solutions to any complaints; skilled in general office procedures and process flow as well as the operation of office machines such as fax machines, copiers, printers and Pc’s; capable of working within teams or individually while ensuring project success; seeking employment within a progressive organization where acquired Clerical and Customer Service skills may be used to enhance company efficiency

Professional Experience

General Office/Clerical

? Operated multi-lined telephone systems to accurately receive and deliver messages to appropriate staff

? Prepared Accounts Payable/Receivable and completed payroll for employees using industry specific software

? Tracked incoming inventory and created invoices and purchase orders

? Performed inventory control activities such as counting and re-ordering depleted stock items and office supplies

? Maintained alpha and numeric filing systems

? Composed business letters and completed required forms

? Maintained staff, medical and dental benefits information

? Scheduled appointments, meetings and events

? Performed data entry activities while ensuring customer confidentiality

Supervisory/Managerial

? Responsible for opening and closing a retail/craft store

? Interviewed prospective personnel

? Coordinated new personnel for orientation and training sessions

? Kept daily logs for cash inflow and outflow

? Processed daily bank deposits

? Prepared monthly reports on inventory, theft and loss, sales quota, special orders and special events per department

? Tracked incoming inventory and ensured all shelves were continuously stocked

Employment History

General Labor/Clerical Bridge Staffing Elkhart, IN 03/2005 – 07/2006

J-1 Journeyman I.A.T.S.E. Local 835 Orlando, FL 01/1999 – 08/2004

Secretary Liberty Hobby & Distribution Lakeland, FL 01/1997 – 12/1998

Owner/President Full Spectrum Productions San Diego, CA 11/1993 – 12/1996

Education

South Bend Community School Corporation G.E.D. Diploma South Bend, IN

Indiana University South Bend Certificate: Excel, Powerpoint, Access, Word

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