Customer Service Sales

Carole Stanford-Galloway

***** ***** ***** ***** • Rancho Cucamonga, CA

Cellular 661-***-**** contact•916-***-****• *****************@*****.***

Seasoned Medical Sales Trainer

** ***** ** * ****ical trainer and customer service in elective procedures

15 years of successful education and training of medical personnel. Covered the entire west coast as a

trainer. . Continually monitored patient outcomes to insure optimal results for our patient base. Clinically

supported 70 Surgeons .Increased sales through observation and retraining personnel with the most

effective way to sell an elective procedure. Have managed and directed an elective medical center.

•Medical Management •Clinical Consultant •Power Point presentation

•Medical Terminology •Outcomes Specialist •Budget Resolution

•Clinical Training • Sale of medical devices •Staffing for Medical

Facility

Professional Experience

Consultant

Scientific Imaging, Beverly Hills, CA 2011 to present

Educate and Consult perspective facial rejuvenation

Patients act as liaison between surgeon and patients

• Consulted and Educated patients

• Worked with Surgeon and Surgical technician regarding patient care

Key Achievements

Increased revenue through effective sales techniques

Clinical Outcomes Specialist 2008 to 2010

Surgical Sales, Southern CA

Instructed Surgeons, Clinics and Hospitals in the usage of a premium channel lens

•Evaluated patient outcomes

•Prepared and performed Power point presentation

•Enforced lens parameters

Key Achievements

Increased revenue through effective training and education

Certification in the sale of elective procedures

Center Director 2006 to 2010

Laser Vision Correction, San Jose,CA

Accountable for day to day operation of the center. Managed 10 employees including an

Ophthalmologist and Optometrist. Implemented program to improve quality of care and practice

efficiency.

Key Achievements

Took laser center from last in the Region to first in 90 days

Increased revenue by 50 %

Took on lateral duties to train other centers throughout the country

Clinical Trainer 2005

Entire west coast

• Educated and Trained Medical Centers, Clinics and Surgery Centers

• Certified Ophthalmic Personnel in the proper usage of an Excimer Laser

Mann Eye Institute 2004 to 2005

Ophthalmic Technician, Houston, Texas

• Assisted 2 Surgeons with patient examinations

• Was responsible for the set up of surgical procedures as well assisted

• Implemented a training course to increase sale of elective surgery patient

Key Achievements

Increased revenue through patient education

Implemented a protocol to streamline patient flow

Education

Ophthalmic Technician Naval School of Health Sciences Portsmouth,VA

Contra Costa College San Pablo, CA Degree in Sociology

University of California at Irvine, Irvine CA Degree in Sociology

Certified on all Excimer Lasers and Ophthalmic Devices

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