Manager Customer Service

Experience

November ****-March **** Titan Insurance Group Columbia, MO

Office Manager/Insurance Agent

Manage general agent’s brokerage firm, sell health and life insurance, ensure applications are submitted clean and rated according to risk class. H/R, payroll, customer relations. Communicate daily with major insurance companies such as UnitedHealth One, Assurant, American General and Genworth.

June 2006-November 2006 Fairfield Inn & Suites/Holiday Inn Express

Interim General Manager Burlington, IA

Increased revenues and maintained service scores while the hotels went under major staffing changes. Streamlined payroll by capitalizing on employee assets. Implemented procedures to ensure consistency and accuracy.

April 2004–June 2006 Cendant Corporation Parsippany, NJ

Quality Assurance Consultant

Responsibilities included travel, developing positive relationships with general managers and hotel owners, evaluating properties and generating detailed reports that included photos to best reflect the properties’ condition.

Worked independently, managing professional relationships, expense account, and communication with the corporate office.

June 2002-2004 Wingate Inn Columbia, MO

General Manager

Responsibilities included directing all functions of a limited service hotel. Increased revenue, customer service scores and employee moral. Developed positive relationships with local businesses and area hotels, which generated overflow and group business. Maintained SRPs to ensure highest rate in peak seasons and to prevent loss of business during slow periods.

June 1998–2002 Ramada Inn Conference Center Columbia, MO

Property Accountant

Responsible for front desk procedures to ensure accurate accounting. Maintained direct bill accounts at 30 and 60 days, not to exceed 60. Worked with major accounts such as Division of Family Services, University of Missouri and the Department of Corrections. Promoted to AGM with increased responsibilities to include H/R, A/P and overseeing housekeeping and maintenance departments. Ramada was a 200 room hotel with a restaurant and 13 thousand square feet of banquet space.

Education

Completed 29 hours at Columbia College

Completed EMT course through the city fire department.

Completed General Manager certification through Cendant Corporation

Obtained a Missouri State License to sell Health, Accident and Life Insurance.

References

Titan Insurance Group

Karl Schweikert/Owner 573-***-****

Cendant Corporation / Now the company is called Wyndham World Wide

Dan Olsen 973-***-**** Director of Conversions & Operations for QA

Ramada Inn Conference Center

First Hospitality Group, (Human Resources) 847-***-**** ext 117

Angie Patel/Owner

Wingate Inn, Fairfield Inn & Suites, Holiday Inn Express 319-***-****

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