Customer Service Administrative Assistant

VALENTINA KOLA

**** ********* **. | Terrell, NC 28682 | 704-***-**** | **********@*******.***

OBJECTIVE

Full Time-Administrative/Clerical; Managerial position

SKILLS PROFILE

- Five years experience in Management & Human Resources in service business

- Excellent communication skills and highly motivated

- Customer service background; Administrative and clerical duties

- Human Resource management; payroll & benefits coordination

- Thorough knowledge of Microsoft Word, Excel, PowerPoint, OneNote; Accounting software knowledge; QuickBooks Pro

- Notary Public for North Carolina

EMPLOYMENT HISTORY

Carolina Comfort Heating & Air, Inc. 6/30/2007 PRESENT

OFFICE ADMINISTRATOR-- Kannapolis, NC

- Human Resource Management; hire and interview potential employees, background checks and screenings

- Payroll and benefits coordinator through ADP; weekly payroll, Liability, Medical & Dental Insurance, monthly reporting for Workman’s Comp

- Monthly, Annual, Semi-Annual reports on P&L for company; Profit Projections, Income Statements, Financial Planning

- Accounts Receivables; collections reports, create invoices and excellent customer service skills

- Accounts Payable; confirm vendor statements with vendor balance in accounting software

- Daily inventory reports; order supplies/parts, collate packing slips with shipments and vendor invoices

- Daily administrative and clerical duties; telephones, e-mail, website management, daily deposits, reconcile bank statements, prepare letters and spreadsheets when required, schedule inspections on residential/commercial projects, reports daily log to owners

The Hand Center of Waterbury 2/14/2007 6/15/2007

ADMINISTRATIVE ASSISTANT--Waterbury, CT

- Assisted Administrator with daily duties

- Accounts Receivable & Accounts Payable; enter and pay bills

- Medical Billing to Medicare for patient visits

- Update & register doctor’s & therapist’s information; OSHA compliance program

- Scan, register, and keep track of incoming and outgoing spreadsheets, letters to patients and professional partners, Daily office duties including telephone, fax, e-mail, daily deposits and bank reconciliations, accounting software knowledge in QuickBooks

- Report to administrator with daily task completions

Huntington Chiropractic Center, LLC 9/1/2005 1/5/2007

OFFICE/CLERICAL Shelton, CT

- Register, meet and greet patients for two doctors

- Accounts Receivable & Accounts Payable; enter and pay bills

- Update & register doctor’s information

- Patient referrals, update patient files, workman’s comp cases

- Daily clerical and administrative duties including telephone, fax, e-mail, daily deposits

- Report to doctors with daily task completions

EDUCATION

-Shelton High School, Shelton, CT

High School Diploma 2006

-Southern Connecticut State University, New Haven, CT

Undergraduate Freshman Year completed (Fall 2006 & Spring 2007)

-Central Piedmont, Charlotte, NC

AA-Business Administration & Certificate in HR Management

**REFERENCES**

Drita Gjuraj-Carolina Comfort Owner/Operator 704-***-**** / 704-***-****

Pren Gjuraj-Carolina Comfort Head Supervisor/Owner 704-***-****

Susan Nelson-The Hand Center of Waterbury, Administrator 203-***-****

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