Multi-unit Operator

Eliot Schuetz

***** ********* ****, **********, ** 55024

***/***-**** ● **********@*****.***

Director of Operations/Multi Unit/District/Regional Operations

Multifaceted, pragmatic, and driven professional, that will utilize excellent skills and a passion for creating the ultimate customer experience, to drive bottom line results through top line revenue growth, quality of operations, staff development and financial management.

Demonstrated record of success in operations management. Creative problem solver; with ability to drive revenue growth, resolve conflicts, improve morale and consistently exceed profit goals.

Financial Management ● P & L Management ● Forecasting & Budgeting

Organizational/Staff Development ● Succession Planning ● Team Management

Real Estate and Site Development ● Emphasis on Quality of Operations

Professional Experience

AVADO BRANDS (Don Pablos Restaurants),

150 Hancock Street, Madison, Georgia

A privately held, full service fresh Mexican restaurant concept.

District Operator (2006 to 2008)

Multi-unit operator with responsibility for 8 restaurants, with approximately $20 million in annual sales. Developed and provided leadership for 31 restaurant managers and approximately 500 hourly employees.

Key Accomplishments:

Achieved highest guest satisfaction scores for company in 2007.

Ran lowest hourly turnover in the company during 2007

Highest labor productivity in 2006 and 2007.

METEROMEDIA RESTAURANT GROUP - STEAK AND ALE RESTAURANT CORPORATION, 12404 Park Central Drive, Dallas, Texas

A privately held concept with over 700 fine dining and casual restaurants.

Division Director (2003 – 2006) and (1982 - 1995)

Provided leadership and direction for 40 managers in 13 restaurants. Responsible for the operation of 13 restaurants in nine cities across the United States, with $25 million in annual sales. Responsible for overseeing and providing direction on 5 asset

revitalization remodels. Developed and implemented store marketing programs across the United States.

Key Accomplishments:

Exceeded store operating plans each year of tenure.

Consistently achieved/exceeded company turnover goals.

CARIBOU COFFEE COMPANY, 615 North 3rd Street, Minneapolis, MN 55401

Initially, a privately held company with 12 units with growth to 132 units during my tenure.

V.P. of Operations/Director of Operations (1/1995 - 7/2003)

Operational responsibility for 132 retail coffee houses in Minneapolis, Atlanta and North Carolina. Supervised 13 multi-unit managers and approximately 1875 employees. Complete P & L responsibility for $70 million dollars in sales and $13 million dollars in store operating income. Managed $1.2 million plus in general administrative expenses.

Key Accomplishments:

Approved site selection and established new store P & Ls for 120+ new restaurants.

Decreased hourly turnover over the last five years in a row below 100%, 2002

at 79%.

Education: University of Minnesota

Bachelor of Science Degree, Business Administration

Awards: Recipient of numerous regional achievement awards; including

three General Manager of the Year awards.

Contact this candidate