Maria

Maria Quinteros

*** **** **

Houston TX *****

832-***-****

******.*********@*****.***

Objective:

To obtain a challenging career with various cultures and using creativity to enhance group work and/or projects that will utilize my skills, abilities and education.

Experience:

Front Office Desk Specialist, Houston, TX March 2008- Present

DePelchin Children's Center (L. K. Jordan)

• Greet and help our clients.

• Responsible for the clerical processing of incoming clients.

• Collect fees and provide supporting documentation to the Business office.

• Provide clerical support to 12 clinicians and 4 interns as needed.

• Inputting client’s data and follow-up appointments.

• Maintain confidentiality and privacy with all information provided.

• Provide bilingual support to Spanish speaking clients.

Front Office Agent Supervisor/ Night Auditor, Houston, TX May 2006 – February 2008

Crowne Plaza Hotel

• Greet, register, and assign rooms to guests.

• Maintain records of room availability and guest's accounts.

• Compute bills, collect payment, and adjust room charges where appropriate.

• Reserve and confirm reservations.

• Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.

• Responsible for accurately calculating money, receipts, guest accounts, and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure.

• Serve as manager on duty.

• Coordinate travel arrangements and sales.

Customer Service Cashier, Houston, TX January 2006 - May 2006

JcPenney

• Updated all promotional material.

• Arranged schedules and training per manager’s request.

• Responsible for closing cash drawers and deposits.

• Provided individual customer satisfaction.

Waiter, Bartender, Key Holder, Houston, TX September 2004 - October 2006

Bayou City Wings Restaurant

• Trained all new employees on policy and procedures.

• Helped with inventory, completing daily deposits and paper work.

• Responsible for resolving customer complaints.

Education:

Houston Community College Houston TX

Associates in Arts

Major: Professional Photography

2004 - Present

Skills:

Bilingual English and Spanish, Microsoft Word, Excel, PowerPoint, Opera, Holidex and ECHO (CDT).

Faxing, copying, switchboard, PBX, receptionist work, motivated team player that enjoys working with the public. Friendly, good people skills, nice professional appearance. Cash handling experience.

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