My Resume

Location:

Posted:

May 26, 2009

TAMIKA TAYLOR

OBJECTIVE

To obtain full time employment that will fully utilize my skills and training, as well as further my education.

EXPERIENCE

Collections Representative

 Receive incoming calls on automated dialer.

 Field consumer questions and concerns regarding there accounts.

 Excelled in collecting account debts within 60 days of the date they went delinquent.

2007-2008 Telepress Inc. Kent, WA

Customer Service Representative

 Process orders and verify information to insure quality service..

 Manage and deliver all incoming packets to the proper department.

 Track status of orders, update shipping

 Handle all incoming and outgoing calls..

2000-2008 Hampton Inn Seattle/Southcenter Tukwila, WA

Senior Front Desk/Reservation Agent

 Reserved guest rooms, check in/out guests, provided shuttle service to and from airport, and performed all concierge duties.

 Responsible for training all new employees on company software and policies and procedures.

 Processed reports to close out each shift, including all transactions, deposits and balancing of all cash.

EDUCATION

1997 Southwest Community College Los Angeles, CA

 Administrative functions, including computer programming.

ACCOMPLISHMENTS

Employee of the Quarter at Hampton Inn in 2004.

Received several awards/acknowledgements for excellent customer service.

• *********@*****.***

24835 45TH AVE S APT S-103 • KENT, WA 98032 • 253-***-****

References available upon request