Customer Service Medical Assistant
Resume:
Meosha Roberson
Certified Medical Assistant
**************@*****.***
• Motivated • Determined • Organized •
Education:
Medical Assistant-Diploma Everest Institute Austin, TX 2009
High School Diploma Travis High School Austin, TX
Clinical Skills:
Pharmacology
Dosage calculations
Vital signs
EKGs
Administration of medications
Injections
Bandaging & Wound Care
Suture removal
Health histories
Asepsis & infection control
Autoclave
Hearing & Vision Screening
Vaginal Set-up & Assist
Breast Examination
IV Set-up
Pediatric Measurements
Peak Flow Meter
Ear/eye lavage
Patient Draping
Diagnostic testing
Phlebotomy
Administrative Skills:
Medical Terminology, Health Records Management, Reception and Phone Skills, Appointment Setting, Bookkeeping and Basic Accounting, Treatment Authorization Referrals, Insurance Billing: CMS-1500, Coding: CPT & ICD-9, MS Office 2003, and type 40 wpm.
Certifications:
Medical Assistant Certification National Allied Health Test Registry 2009
CPR & First Aid Certification American Safety & Health Institute 2008
HIPAA/ OSHA Training Everest Institute 2008
Work Experience:
District Specialist Minacs Group, Austin, TX June 2010- March 2011
Provided excellent customer service and first time call resolution regarding vehicle repairs, warranty information, and answered customer queries. General Motors contract assignment responsible for Tier II problem escalations.
Private Care Marjorie Edwards, Austin February 2010 – April 2010
Obtained vital signs, assisted patient with every day living skills, and hygiene.
Cashier Goodwill, Austin, TX July 2009-February 2010
Determined pricing, responsible for closing and balancing cash drawer correctly each shift, provided quality customer service, stocked and re-organized clothing and other items.
MA Extern North Lamar Chiropractic March 2009-May 2009
Provided excellent patient care while rooming patients, taking and charting vitals, printing X-rays, performing heat and electric therapy, and maintaining a clean and safe working environment.
Possess the ability to multitask and take on new responsibilities that assisted the team to reach deadlines.
Assistant Manager Family Dollar Austin, TX March 2008-Nov. 2008
Supervised 5 employees and delegated appropriate duties, handled financial transactions, maintained correct cash balances and made deposits, stock inventory and ordered supplies as needed, maintained cleanliness and orderly store.
Cashier Wal-Mart Austin, TX March 2005-July 2007
Closed and balanced cash drawer correctly each shift, provided quality customer service, stocking and re-organizing clothing and other items.
Tech. Support Rep. Harte Hanks Austin, TX Sept. 2003-Feb. 2005
Provided quality customer service, handled questions, complaints and all other situations pertaining to the X-Box 360 console, answered high-volume calls.
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