Customer Service Quality Control

** ********** ** ** *******, GA 404-***-**** ***********@*****.***

Deon Chapman

Objective • More than 15 years’ successful experience in shipping and receiving service and support with recognized strengths in logistics, problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Excellent working knowledge using both UPS and FEDX systems; Microsoft Excel, WordPerfect, Microsoft Word, SAP, PKMS

• Ability to train, motivates, and supervises employees.

Demonstrated ability to learn new assignment involving decision-making, organization, customer service, working cross-functionally with others and prioritizing responsibilities.

Experience 2010 - Present DSI Emporium LLC McDonugh,GA

Supervisor

• Work with 3 liquidation agents to foresee top quality products for best sales for the company.

• Inspect and order all parts that are missing or broken for better assurance of customer’s satisfaction.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Take pictures of products for file and defects that we have with and take best course of action to repair or discard item.

2003-2010 Siemens Norcross,GA

Warehouse 2

• Operator and maintain forklift and warehouse equipment.

• Maintained accurate inventory levels of freight.

• Received Safety Award from OSHA for outstanding work for three years.

• Study a new system (SAP) for assurance logistic and help my follow employees problems and performances.

• Assist in cross-training employees in the SAP system, order pulling, stocking and audit of the warehouse.

• Train employees in OSHA procedures.

• Package orders for customers using UPS, FEDEX and USPS systems so they can get them in a timely manner.

• Deal with local companies that have there drivers come and pickup there orders (will call/customer services).

• Help on the dock when the employees overflow the area with orders/ audit the pallet, wrap it and put it on right assigned trailer for transport.

• Use RF Scanner to pull orders and maintain the order for auditing and transport to customer.

1998-2003 Kuehne+Nagal Forest Park,GA

Warehouse Clerk

• Supervise and coordinate unloading of inbound shipments.

• Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted.

• Ensure inbound and outbound shipments are accurate and free of damage and errors.

• Ensure the efficient and safe operation of all materials handling equipment.

• Ensure that the work schedules are correctly implemented and that jobs are assigned effectively and completed properly.

• Maintain product locator system, and maintain high levels of inventory accuracy.

• Ensure the optimal utilization of space through warehouse consolidation.

• Rotate product as appropriate.

• Maintain a clean, neat and orderly work area.

• Assist in maintaining the security of the warehouse.

• Conduct operations in a manner that promotes safety.

• Conduct operations in accordance with OSHA an MSDS standards.

• Complete all necessary records and reports in a timely and accurate fashion.

• Assure the integrity of the inventory and assist in conducting physical inventories.

• Adhere to Kuehne Nagel's Quality, Safety, Health and Environment Program polices and procedures.

• Manpower analytical skills - daily and weekly staff planning and scheduling to make sure that each task has adequate resources.

• Conflict resolutions - responsible for resolving customer shipping and receiving issues.

• Analyze reports to ensure profitability of customer account.

Synopsis of Achievements

• Increased productivities by 30%, from 72% to 94%.

• Taking initiative in extra work to lower shipment delays with customers.

• Proactive planning led to notable increase in morale in all departments.

• Helping my follow workers, drastically reducing potential problems.

Education 1994 Walter F George Atlanta, GA

Interests [Briefly list interests that may pertain to the type of job you want.]

References Anthony McNeil 678-***-****

Sheree Telfair 678-***-****

Derone Chatman 678-***-****

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