Customer Service Sales

ANDREW M. RYLAND

Phone: 786-***-**** • Email:*********@*****.***

**/**** – Present Bed, Bath & Beyond Aventura, FL

Department Manager

Emphasis on customer service and safety

Emphasis on setting daily, weekly, and monthly routines

Effectively training and keeping staff up to date on University courses, as well as product knowledge

seminars

Execution of Bridal Registry, as well as leading staff to winning in Beyond store orders

11/10 - 09/11 Macy’s Pembroke Pines, FL

Sales Manager

Drive sales and profit through people, effective merchandise execution, store environment, major event planning and execution, as well as support company sales building programs such as catalog referrals, credit, and rewards

Managed the Women’s-RTW\Juniors division which had an annual volume of 7.2 million in sales

Active supervision and creating a winning culture through teamwork and execution

Store trainer, MAGIC Two & Three

Effectively communicated future direction to others; helped the team accept and execute change

08/08 -7/10 JCPenney Plantation, FL

Sales Manager

Lead and coach Department Supervisors and Sales Associates, in assigned areas, to ensure major focus and customer service meets or exceeds the standards established by the company, to build customer loyalty

Drive sales and profit through people, effective merchandise execution, store environment, major event planning and execution, as well as support company sales building programs such as catalog referrals, credit, and rewards

Execute scheduling for Sales Floor Associates in assigned areas and ensure they are effective and timely to maximize customer service within salary budgets

Ensure availability of qualified Associates, through active participation in the store’s recruiting, interviewing, and hiring process, in partnership with the Store Manager

Support and lead efforts to manage shrinkage within assigned areas and ensure all safeguards are in place, identifies potential concerns and work with Assistant Store Manager to resolve within Company policy and guidelines

Managed three divisions, which had an annual volume of 12 million dollars in sales, collectively

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