Dispatcher/Administrative Assistant/Office Manager

Darcel Green

**** *** ********** ** *** C* Tuscaloosa, AL 35405

*******@*******.**.*** 205-***-****

EDUCATION Bachelor of Arts May 2011

The University of Alabama, Tuscaloosa, AL

Major: Psychology Minor: Philosophy

Dean’s List

Advanced Diploma May 2005

Livingston High School, Livingston, AL

Class Valedictorian; President, National Honor Society

WORK EXPERIENCE Public Safety Dispatcher December 2010-present

City of Northport, Northport, AL

Receive and dispatch emergency and routine calls for police, fire, ambulance, and

other emergency services.

Enter, review, and maintain records.

Inside Sales Representative September 2010-December 2010

Full Time (40 hours per week)

The Tuscaloosa News, Tuscaloosa, AL

Answered incoming calls from customers inquiring about placing a classified ad

Helped customers place ads and entered them into database

Prepared monthly phone and revenue reports

Made outbound calls to recruit new customers for special projects and promotions

in order to meet specified sales goals

Provided customer service to clients coming into the business to place employment

and other miscellaneous ads.

Composed, proofread, and edited obituaries before publication in the paper.

Help Desk Representative December 2008-July 2010

Full Time (40 or more hours per week)

FIS-Certegy Check Services, Northport, AL

Promoted to this position from Client Services Rep position

Troubleshoot with clients regarding their point of sale equipment

Helped clients program equipment including check readers and credit card terminals

Answered calls from clients needing assistance with their account information

Answered questions about billing and claims

Ordered supplies for clients

Receptionist March 2008-December 2008

Part Time (25 hours per week)

Dixie Pulp & Paper Warehouse, Tuscaloosa, AL

Hired originally through a temporary staffing agency, but was hired on as a permanent

employee due to good job performance

Managed phone system, made appointments, filed, faxed, managed inventory

Created paperwork using Microsoft Word, Excel, Access, Outlook, and Cietrade

Cashier April 2007-March 2008

Part Time (25 hours per week)

Wal-Mart, Tuscaloosa, AL

Processed sales of varying merchandise while providing excellent customer service

Cashier June 2006-April 2007

Part Time (25 hours per week)

Target, Tuscaloosa, AL

Processed credit card applications and processed returns at customer service counter

Student Office Assistant August 2005-May 2006

Part Time (25 hours per week)

University Relations, Tuscaloosa, AL

Answered phones, entered data, performed work using Microsoft Word and Excel

Delivered mail and assisted with any other clerical work when needed

EXTRACURRICULAR

ACTIVITIES Phi Beta Sigma Honor Society Fall 2006-present

Pre-law Association Spring 2008-present

Volunteer, Child Dev. Research Center Fall 2009

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