Quality Assurance Manager

Resume of Alan Kloefkorn

*** ***** **.

Harriman, TN 37748

Phone 865-***-****

E-Mail nki8od@r.postjobfree.com

Alan D. Kloefkorn

Summary of Experience

Over 20 years of Management with assignments in Program Management, Quality Management, Design Review, Production Management, Training, Quality Engineering

Career Review

Present

Sabbatical. Benchmarking growing tax-exempt organizations.

Nov 04 – May 2010

Christian Outreach Center

Principal/Administrator of the Academy, grades K-12.

Academy enrollment grew 25% per year and gained international recognition.

Additional responsibilities included Church Associate Pastor and Business Administrator.

Fall 02 to May 05

Tri-City Auto Parts, Harriman, TN

Retail Sales – NAPA Automotive

Jan 1997 – Oct 2000

Borg-Warner Automotive, Blytheville, AR

350 Employees

Automotive transmission shift control module (hydraulic-electromechanical)

Platform Team Leader (Business Unit Manager)

As PTL, I was responsible for all aspects of three business units producing $64.8 million annual sales.

Accomplishments: (All percents are improvements)

Delivery Performance 43%

Parts Per Million defect 86%

Warranty Reports 99%

Inventory Turns 15%

Labor Cost per Unit 34%

Profit per unit 52%

Supplier Development Manager (1998 – 1999)

Developed Supplier Rating System

Surveyed over 90 suppliers for quality compliance and process capabilities.

Quality Engineering Supervisor (1997 – 1998)

Monitored the in-house quality. Reported internally and to Chrysler, Firestone, & AM General.

Jan. 1991 – Jan. 97

Automotive Controls

Corp. ISO 9000

Div. of Echlin Inc.

Over 1,200 employees

Manufacturer of Automotive electronics for OEM and aftermarket uses.

Electronics included; Solid State, Hybrid, Thick-Film, Surface Mount.

Sr. Quality Engineer Responsible for Quality Assurance & Customer Relations of OEM projects; Ford, GM, Chrysler, Navistar, Mack, Mercury Marine, Club Car, & over 20 other OEM’s.

Facilitated Root Cause Analysis efforts.

Implemented D/PFMEA (Design/Process Failure Mode Effects Analysis) on all new OEM projects.

Assisted in set-up of relay assembly line and qualification of the same in the Dominican Republic.

May 1988 – Jan 1991

D.M.P.I. 150 Employees

Contract fabrication.

Largest Naval contract in Nebraska.

Quality Assurance Manager. Responsible for all facets of Quality Assurance and interactions with US Coast Guard, American Bureau of Ships, & US Navy.

Developed & staffed the Non-Destructive testing program. Certified welders to AWS Code D1.1.

Nov. 85 – May 88

Landoll Corp.

350 Employees

Manufactured; car carriers, semi-trailers, agriculture equipment, aircraft De-Icers, and US Dept of defense contracts.

Landoll was the National Prime Contractor of the Year 1986.

Quality Assurance Manager. Responsibilities included; Quality Assurance, Design Verifications, UL Certification, Training (engineering & production), and interactions with customers; US Dept. of Defense and OEM (John Deere, Snorkel, FMC - aircraft deicers & fire trucks).

Improved product quality through design proposals and development of Process Validation Procedures.

Publications. Started & staffed the publications department producing Owners Manuals for OEM & Dept. of Defense contracts.

Education

Currently Studying for Dr. Degree in Counseling

Global University, Springfield, MO.

Certification, 2001

License to Preach Feb. ‘01

Friends University, Wichita, KS.

Masters, 1996

Quality Management

Pittsburg St. University, Pittsburg, KS

BSAS, 1983

Education - Industrial Arts

Pratt Community Jr. College

AAS, 1980

Triple major in; Automotive, Diesel, and Metalworking.

Honors

Who’s Who Worldwide of Global Business Leaders 1993/94/95

(Nominated by an OEM Customer).

Specialized Formal Training

Management

P.E.R.P. (Positive Employee Relations Practices), Omega Services Inc.

Train the Trainer, APICS

Total Quality Management, Cloud Co. Comm. College

How to Supervise People, National Seminars

Project Management. Mississippi Co. College

Project Management, Skill Path Seminars

Managing Projects, Priorities, & Deadlines, Rockhurst College

How to Supervise People, NSI

Technical

Reliability and Mean Time Between Failure, Shainin

Design of Experiments, Delco

SPC (Statistical Process Control), Wichita St. UV.

GD&T (Geometric Dimensioning & Tolerance), SME

GD&T, John Deere

FMEA (Failure Mode & Effects Analysis), AIAG

PPAP (Production Part Approval Process), AIAG

APQP (Advanced Planning & Control Plan), AIAG

ISO-9000 Auditors Training, ACC

QS-9000 Auditors Training, BWA

Quality Engineering, George Washington UV.

Service

Engine Major Service, Ford Motor Co.

Exhaust Systems, Walker

Suspensions, Moog, and Monroe

Air Conditioning, Gold Seal

Air Conditioning, Murray

Engine Rebuilding, McQuay-Norris

Brake Systems, Brakeloc

Certification

Licensed Minister, Assemblies of God, 2001

Certified Minister, Assemblies of God, 1998

Quality Engineer – Principles, ASQC, 1993

Diesel Engine & Drivetrain Diag. & Repair, Ford Motor Co., 1984

Certified Service Technician, Ford Motor Co., 1984

Automotive Air-conditioning, ASE, 1984

Automotive Suspension Systems, ASE, 1984

Automotive Braking Systems, ASE, 1984

Teaching – High School Ind. Arts, Missouri, 1993 (current)

Freon Certification, IMACA, Certificate number available upon request.

Civic Involvement

Oak Ridge Ministerial Association, President, 2006 – 2010

Kingston Ministerial Alliance, Member, 2001 – 2004

Roane Co. Chamber of Commerce, Member, 2001 – 2004

Lyons Club International, Treasurer, 1995 – 1997

Gideon International, Member & Speaker, 1995 – 1997

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