Geovanni Costales

GEOVANNI COSTALES

CAREER SUMMARY

Mortgage Lending Leader with proven track record of delivering revenue growth and profitability as both a manager and individual contributor. Recognized for outstanding leadership and customer service skills as well as ability to develop and cultivate trusting relationships with all key constituencies. Core competencies include:

• Management/Coaching

• Fluent in Spanish

• Recruiting/Team Building

• Consultative Sales • Budget and Profit Responsibility

• #1 Ranked Profit Margin

• Mortgage Process Expert

• Workout Negotiations • Branch Operations

• Client Service Management

• New Business Development

• Origination/Processing/Closing

EXPERIENCE

Washington Mutual, Chicago, IL 2000 - Present

VP/Bank Loan Consultant Manager (4/2008 – Present)

• Managed a team of bank loan consultants originating mortgage volume by servicing the customer through the retail branch network and developing self-sourced business. Managed expenses and right sized staff to current market conditions to ensure that standards were met or exceeded.

• Established strong relationship with bank partners. Created and implemented communication template that provided sales activity information in a consistent manner to increase bank partnership. Template adopted by IL and TX markets.

• Selected to manage FHA pilot in IL market. Top team in applications taken in Dec, $2.5 million originated.

• Promoted sales culture to encourage cross-selling bank products to customers. Increased bank deposits by $350,000 in a two week campaign. Team members recognized in regional cross sell contest.

VP/Home Loan Center Manager (2000 – 2008)

• Built and managed a mortgage origination sales team of 15 through successful recruiting and mentoring. Coached and trained staff to effectively structure and present loan proposals, handle customer objections, utilize leads, make outbound phone calls, set appointments, cross-sell other banking products, and manage loan pipelines.

• Maintained highest profit percentage in IL region in 2007 by developing and implementing an aggressive business strategy as well as using all available resources and leveraging high profit margin business. Strengthened and grew customer base through a commitment to outstanding customer service.

• Strong client interface skills. Managed highly charged customer service issues by taking ownership and negotiating a solution.

• Successfully developed and managed multiple sales teams within office, retail loan consultant, bank loan consultant and custom construction departments. Originated $150 million in business in 2007.

• Developed Custom Construction product in IL region resulting in business growth of $36 million in originations.

Home Savings of America, Chicago, IL 1990 - 1999

Senior Retail Loan Consultant

• Graduate of the Associate Loan Consultant training program. Originated $2.5 million in new business and earned a territory with multiple bank locations.

• Developed mortgage origination business by establishing relationships with real estate professionals and transacting business in Spanish and English. Built relationships with Hispanic real estate agents to develop business in the Hispanic market.

• Consistent top producer, six time President’s Club winner.

• Established a leadership role by mentoring new loan consultants through the Associate Loan Consultant program.

EDUCATION

B.A. in Marketing

Loyola University, Chicago, IL

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